Updating Payment for Advantage

Foolery — Sun, 08 Mar 2026 14:37:45 GMT

Card Expired, so I have been trying to update.
I am living in Portugal, but have accounts in the US. I have now tried two different US accounts (1 credit, 1 debit) and one Portuguese account (debit). I keep getting a "Whoops!" message after inputting all the info (although in the case of the Portuguese bank, I cannot enter an address because there are only fields for US addresses). I am beyond frustrated.

Re: Updating Payment for Advantage

LindaS5247 — Wed, 11 Mar 2026 02:53:40 GMT

If you are having issues paying for your TurboTax Advantage, you can try the steps below to resolve this:

Sometimes simply signing out and signing back into your TurboTax account can clear this.
Clear your cache and delete your cookies. Click here for How to clear your cache. Click here for How do I delete cookies?
Also try a different web browser, such as Google Chrome or Firefox.
And try using incognito mode (private browsing).
If you are using TurboTax Desktop, you can try the following:
Run the program as an administrator.
Set your display scaling to 100% in Windows Display Settings.
Make sure your software is updated by clicking "Online" in the top menu and selecting "Check for Updates."

Some other payment issues fixes you can try are as follows:

Verify that your Billing Address for your credit card exactly matches your address that your financial instituion has on file.
Make sure that your address matches your address in your "My Info" section of TurboTax.
Disable any ad blockers or antivirus programs that could be blocking the secure payment screen.

You can contact TurboTax Customer Service using this link: Turbo Tax Customer Service.

Please return to Community if you have any additional information or questions and we would be happy to help.

topic Updating Payment for Advantage in Get your taxes done using TurboTax

Updating Payment for Advantage

Re: Updating Payment for Advantage

If you are having issues paying for your TurboTax Advantage, you can try the steps below to resolve this:

Some other payment issues fixes you can try are as follows:

You can contact TurboTax Customer Service using this link: Turbo Tax Customer Service.Please return to Community if you have any additional information or questions and we would be happy to help.

You can contact TurboTax Customer Service using this link: Turbo Tax Customer Service.

Please return to Community if you have any additional information or questions and we would be happy to help.