topic Re: Installation Activation Issues in Get your taxes done using TurboTax

Installation Activation Issues

JLM5 — Fri, 10 Jan 2025 22:50:51 GMT

Is there a known issue with TurboTax getting stuck on new installations at the Activation Step? My internet is working as you can see by this question. I believe I have firewall and antivirus protection setup OK as turning them both completely off does not help. The dialogue says, "You're not connected to the Internet." "Check to make sure that * Your security setup, such as your firewall and antivirus programs, allow TurboTax to connect to the Internet."

Re: Installation Activation Issues

JLM5 — Fri, 10 Jan 2025 22:55:22 GMT

Note this issue is for TurboTax 2024 Deluxe on Windows 11 OS

Re: Installation Activation Issues

CatinaT1 — Mon, 13 Jan 2025 22:58:09 GMT

It is my understanding this issue has been resolved. Please let us know if you continue to have issues.

Re: Installation Activation Issues

Pete Shumway — Sat, 29 Mar 2025 10:14:51 GMT

I am having the same issue with TT Deluxe and Windows 11. I get "We've hit a snag activating your product..." I've tried uninstalling, downloading and installing several times.

Re: Installation Activation Issues

JotikaT2 — Wed, 02 Apr 2025 02:56:32 GMT

Please follow the steps in this link to update your program. Once you have downloaded the update patch, the error should resolve and you will be able to proceed.

@Pete Shumway

Re: Installation Activation Issues

Late on taxes — Tue, 22 Apr 2025 03:11:31 GMT

I have the 2004 desktop home and business. I am having the same problem. Is there a manual update available for this version, or will the individual manual update solve the problem?

Re: Installation Activation Issues

DawnC — Tue, 22 Apr 2025 03:17:19 GMT

You mean the 2024 desktop software, right? Yes, the manual update will work on all personal versions of TurboTax Desktop (Basic, Deluxe, Premier or Home & Business). @Late on taxes

Manually Update TurboTax for Windows Software

Troubleshooting TurboTax Desktop for Mac issues

Re: Installation Activation Issues

user17689292173 — Tue, 20 Jan 2026 17:14:57 GMT

This is NOT resolved; I purchased from Costco and it doesn't work. They sent a new one and that doesn't work either. TT needs better programmers to get past this issue.

Re: Installation Activation Issues

khawandjean — Sun, 08 Mar 2026 06:07:27 GMT

Same deal - Purchased from Costco and applied the manual patch. Still getting the hit a snag after attempting to launch TT for the first time. What's the deal?

Re: Installation Activation Issues

baldietax — Sun, 08 Mar 2026 13:12:23 GMT

@khawandjean you're replying to a very old thread about some specific activation issue last year on the Intuis side which was resolved at the time.

every year there are some users who have issues with installation or activation for whatever reason usually due to issues on their PC that Intuit can't simply "fix". presumably this is on Windows, you can try some of the suggestions in this thread for troubleshooting - in particular note the replies about issues with C++ and steps described here which may resolve that

https://ttlc.intuit.com/community/taxes/discussion/issue-activating-turbotax-2025-after-installation-on-windows-11-pro/00/3761383