topic An error "this license code is already linked to another account." in Get your taxes done using TurboTax

An error "this license code is already linked to another account."

duyhoache — Sat, 07 Mar 2026 23:38:39 GMT

Hello TurboTax.

My dad purchased Turbotax 2025 from Amazon, typed in the correct activation code, but got the error saying, "This license code is already linked to another account." Please help me fix this.

Thank you very much.

Derek Che

Re: An error "this license code is already linked to another account."

BobK54 — Sun, 08 Mar 2026 16:21:03 GMT

Same issue here. TT support on the phone for about an hour, no help at all. They keep saying to download and install the software to enter the code. I purchased the ONLINE version from Amazon, there is no software to download and install!.

Re: An error "this license code is already linked to another account."

MaryK4 — Mon, 09 Mar 2026 00:56:52 GMT

You will need to contact TurboTax Customer Support to verify your purchase (have your Amazon order number ready) to have them reset the code or issue a new one.