topic Re: How do I file a customer service complaint in Get your taxes done using TurboTax

How do I file a customer service complaint

keo3 — Wed, 11 Feb 2026 08:56:38 GMT

I would like to file a complaint on your one of your customer service representative?

Re: How do I file a customer service complaint

Mister7 — Sat, 06 Apr 2024 22:16:52 GMT

The following is the only contact information Intuit provides on their website. I would ask the representative that answers for an email address for Intuit's Customer Service department regarding a complaint about a representative & if they don't know, ask to speak with a supervisor.

Contact Us

Get expert assistance by calling us at 1-800-4-INTUIT ([phone number removed]).

Re: How do I file a customer service complaint

taxlady28 — Sat, 06 Apr 2024 22:40:24 GMT

There is no email for complaints and calling will not get you any results. You can file a complaint with the Better Business Bureau and you will get a response.

I won't Trust TurboTax

NYbornred2 — Fri, 28 Mar 2025 08:38:45 GMT

I had a lot of money that I was supposed to receive by mail filling my one W2 on this app and I told many representatives like hey my money didn't go to IRS and when I did my W2 on here I carefully double checked to make sure nothing was wrong doing my W2 , But it seemed it went by saying Printed and Not Accepted And no representative help me and I never received my Full Refund

Re: I won't Trust TurboTax

Vanessa A — Fri, 28 Mar 2025 11:25:14 GMT

You said "by mail filing my one W2 on this app" How many W-2's did you have? How many returns did you file? Why did you mail the return? What money didn't go to the IRS?

You should only file ONE return per year that includes ALL income from ALL sources. If you filed more than one return, the IRS would flag this and should be sending you a letter of correction.

Re: I won't Trust TurboTax

taxlady28 — Fri, 28 Mar 2025 20:36:31 GMT

You need someone who understands how to file a return to do your taxes. Either a TurboTax expert or a local tax preparer. You are not able to do it on your own. Please get the help you need.

Re: I won't Trust TurboTax

VolvoGirl — Fri, 28 Mar 2025 20:43:18 GMT

@NYbornred2 If your Turbo Tax return says Printed that means you have to print it out and mail it to the IRS yourself. You can try to switch to efile. Click on Add a State to let you back into your retun.

https://ttlc.intuit.com/community/e-file/help/how-do-i-change-from-mail-to-e-file-in-turbotax-online/00/26985

Or How to mail a return from the Online version

https://ttlc.intuit.com/community/printing/help/how-do-i-print-and-mail-my-return-in-turbotax-online/00/26258

Be sure to attach copies of your W2s and any 1099s that have withholding on them. You have to mail federal and state in separate envelopes because they go to different places. Get a tracking number from the post office when you mail them for proof of filing.

Re: How do I file a customer service complaint

abehrens — Sun, 13 Apr 2025 00:22:48 GMT

Thank you

Re: How do I file a customer service complaint

smohn84 — Sat, 19 Apr 2025 22:01:58 GMT

Me too. I had to uninstall TurboTax after I had downloaded the Minnesota software and reload it. It wouldn't let me download Minnesota again for free. I talked to 3 representatives over 3 hours before 1 finally had the answer of how to do it. But I had to pay for the Minnesota software which used the $10 credit that came with it as well as a $37.98 charge to my credit card.

The rep told me to file for a refund which I did 2 weeks ago and have still heard nothing.

TurboTax seems to do something like this every year and I'm at the point of never using them again.

Re: I won't Trust TurboTax

jamesmd2008 — Wed, 05 Nov 2025 23:40:55 GMT

I dont trust Turbotax. I'm filing a complaint with BBB and Attorney General.

I paid TurboTax to file my taxes, and it was not done. I spent an hour on the phone with a representative who was also perplexed about what had happened. Fortunately, I had downloaded the completed tax returns and transmittal documents, which was the only reason the representative knew I wasn't lying. Honestly, I will never use your service again. I searched the internet and discovered that this has happened to many people. Turbotax tells you BS about not pressing the submit button. Please stop saying this Turbotax! You messed up. Admit it. Don't tell me I didn't press the submit button, because I did. I've used Turbotax many times before. I know what to do. The representative stated that there is no record of me being on the website. Really, that's not accurate. I have all my receipts and transmittal docs that state otherwise. If I hadn't checked the IRS website for the status of my refund, I would've never known that my taxes weren't filed. Come on, TurboTax, own up to your mistakes! Now I have to file by mail!!!! Pay penalties, etc! What the hell did I pay for? I want a refund!!!!NOW!! And I'm reporting your bad business practices. Buyer beware!

Re: How do I file a customer service complaint

dobranm — Thu, 08 Jan 2026 17:13:13 GMT

I have the same question. I've used TurboTax, somewhat unwillingly, for over 20 years. This year, has been the absolute worst so far as far as getting started -- first I had to install/"upgrade" to Windows 11 (fine, but that's a whole other headache) and then I had to figure out how to download the software I purchased from Amazon with absolutely no instructions, and now I have to log into an Intuit account to activate the software THAT I PAID FOR at this point days ago--only to find out that Intuit doesn't recognize any of my passwords and ABSOLUTELY WILL NOT let me reset the or recover the password, even after verifying the phone number and email address several times. Now my account is locked, and I'm still not able to run the software I purchased days ago.

Thank you for letting me vent on your thread. I'm just so frustrated with Intuit right now. They're a terrible terrible company as far as customer service, always have been.

Re: How do I file a customer service complaint

user17695874326 — Wed, 28 Jan 2026 08:08:29 GMT

I have been more than angry for the treatment I have received this year.. I set up that id use an expert to get my taxes done. I’ve filed myself for past 3 years but with a new law , I thought this to be best . First person , Ruby , had no idea what she was doing. Didn’t even ask for paystub . Another lady took it over through chat . Left me hanging with nothing for days then Emmanuel from New Jersey told me the call was ended and hung up on me. What?? No help after everything had been down loaded. Disgusting and overly disappointing!!! I cancelled having an expert. You all should be ashamed and change your line of work. No help experts!!!!

Re: How do I file a customer service complaint

SuziM — Wed, 28 Jan 2026 15:14:13 GMT

Hi @user17695874326,

This is not the experience we expect for our users and we would like to look further into this. I have sent you a private message to better assist you.

Re: How do I file a customer service complaint

BossLady2026 — Sun, 01 Feb 2026 05:31:31 GMT

I've been filing with Turbo Tax for about 13 years!! these past two years their services has really dropped to a low. I was overcharged last year. I had to call a few times for them to reimburse me. This year, the same thing happened. I am getting the run around about my refund. They lie and say they got an approval to reimburse me but no money has been returned yet. I was told they will email me a receipt of my reimbursement. The only email I received was to complete a survey. This will be my last year using their service. I will post on my social media pages Warning: Do not to file with Turbo tax. They are conducting fraudulent activities.

Re: How do I file a customer service complaint

CatinaT1 — Mon, 02 Feb 2026 20:24:40 GMT

We at Intuit TurboTax want our users to be completely delighted with their experience using our products and services, and successful in their financial lives and businesses.

Once you file your return, as long as the settings to receive communication from Intuit don’t block it, you will see a pop-up message or receive an email with a survey asking you about your experience. We encourage you to leave your notes and comments there. “Voice of the Customer” notes and comments are read and acted upon.

If you are using TurboTax Desktop, you can also leave feedback at the Final Steps tab.

Re: How do I file a customer service complaint

kiwi02 — Wed, 11 Feb 2026 15:57:27 GMT

I also agree. Do not use TurboTax! My taxes are very simple and I selected the free software and the standard deductions. TurboTax online told me that because I'm a homeowner, I'm required to pay for the Deluxe preparation. However, when I went to another free site to prepare my state tax return, I discovered that NO other site is charging me for a federal return except Turbotax. They attempt to trick consumers. Customer service refused to help me or refund me. Use another service or prepare to be ripped off.

Re: How do I file a customer service complaint

Merrik — Thu, 12 Feb 2026 15:08:37 GMT

You cant... their website is garbage.. wont accept payment via credit or debit but when you click pay with return (which costs more) it magically works... then they make you consent to giving away personal info before you can even file... add ons and more add ons that are completely worthless..file somewhere else...

Re: How do I file a customer service complaint

mowthelawn2day — Wed, 18 Feb 2026 15:26:34 GMT

Your last representative, Jaden hung up on me. She was unable to answer. My question had very little interest in my question and very little understanding of the subject matter.

Re: How do I file a customer service complaint

LaShaunA3 — Wed, 18 Feb 2026 15:35:17 GMT

We at Intuit TurboTax want our users to be completely delighted with their experience using our products and services, and successful in their financial lives and businesses.

Are you able to call back and speak with one of our experts who will be happy to assist you?

Additionally, once you file your return, as long as the settings to receive communication from Intuit don’t block it, you will see a pop-up message or receive an email with a survey asking you about your experience.

We encourage you to leave your notes and comments there. “Voice of the Customer” notes and comments are read and acted upon.

If you are using TurboTax Desktop, you can also leave feedback at the Final Steps tab.

Re: How do I file a customer service complaint

user17728313262 — Fri, 06 Mar 2026 21:13:49 GMT

After answering "no" and "customer service" to the bot for about 20 plus questions, I was privileged enough to wait 10-15 minutes for a representative, Jasmine (silent "J" pronounced "H") who hung up on me after correcting me about pronouncing her name and listening to 2 sentences from me. Not calling back.

It is the ONLY way to contact them. that 800 number and a bot plays 20 questions.