topic Re: Refund Request in Get your taxes done using TurboTax

Refund Request

avinash0704 — Tue, 03 Mar 2026 19:32:05 GMT

I have been TurboTax customer from last 14 years and have been filing my Personal Tax each year. This is the first time I am filing for a Business Tax for a LLC which was just registered and no transaction/business done.

I have been charged wrong amount and have been trying to reach for refund since then but no success. Refund request link is not working as it always say wrong order number. I called Customer care 3 days back and they also couldn't with the order number given and supervisor finally created a ticket and told me that I will have response in 72 hours but I didn't receive any update. Since then I have been trying to reach customer service but it seems they have the same number and it always go to Product specialist rather than billing. It is really frustrating.

Re: Refund Request

CatinaT1 — Fri, 06 Mar 2026 18:11:14 GMT

Are you sure you purchased through TurboTax directly and not a re-seller?

Re: Refund Request

avinash0704 — Fri, 06 Mar 2026 18:25:05 GMT

Yes, I purchased directly through TurboTax online.

Re: Refund Request

PatriciaV — Sun, 08 Mar 2026 16:44:46 GMT

When you call the TurboTax Support number, request to speak to Billing. They should be able to help you. If you purchased the app, you would need to request a refund from the Apple store or Google Play.

Check this article for other options: How do I request a refund for my TurboTax product?