Registration code shown but not honored???

user17725696355 — Tue, 03 Mar 2026 20:33:25 GMT

I'm trying to call up TTax2024, which was used successfully last year. When I reinstall the software, it already knows I have a valid code (from my account). But then it gives an error and gets stuck.

If I enter the code again manaully, it says "Yep, that's the same code as your account, and I still don't like you."

I spoke to support by phone, and the GENIUS support twit "Joan" offered to sell me ANOTHER copy at a discount. I already bought it. I already used it last year. They KNOW I bought it and used it. I can show them the receipt email for buying it. What the hell???

I'm a loyal customer for several decades now... this may drive me to their/your competitors. What kind of asinine answer is "You can buy it again!"???

topic Registration code shown but not honored??? in Get your taxes done using TurboTax

Registration code shown but not honored???