topic Still broken! in Get your taxes done using TurboTax

Still broken!

thatrobert — Tue, 03 Mar 2026 15:07:39 GMT

I've tried several times to delete and re-enter 1099-Q. I do NOT have a Portland ARTS form. I've already paid for state e-filing, otherwise I would just go ahead and paper file. Why did I pay for this if it doesn't work??

Re: Still broken!

TomK2023 — Tue, 03 Mar 2026 16:24:13 GMT

You can try the following instructions to resolve your problem associated with your 1099-Q.

You need to delete the Oregon "Arts Tax" worksheet that the software erroneously created. When you enter a 1099-Q (Education Distribution), the program's Oregon state module sometimes looks for the Portland Arts Tax.

Delete forms Online:

Open or continue your return.
Click on Tax Tools, then Tools (left-hand bottom)
Click on Delete a Form.
Delete anything related to Portland Arts or Oregon Arts Education, and confirm.

Note: The IRS does not require you to report a 1099-Q on your return if the distribution is non-taxable (used entirely for qualified education expenses like tuition, books, room & board).

If you've already confirmed the money went to school costs, you can simply delete the 1099-Q entry entirely and leave it off the return.

Please let us know if this doesn't work, and we may have other options for you to try.

Re: Still broken!

thatrobert — Fri, 06 Mar 2026 16:27:35 GMT

That didn't help. I'm going to have to redo my taxes in H&R Block. How do I get a refund?

Re: Still broken!

DoninGA — Fri, 06 Mar 2026 16:35:45 GMT

@thatrobert See this for how to request a refund for the TurboTax product - https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-refunds/request-refund-turbotax-product/L834M6uyW_US_en_US

Re: Still broken!

thatrobert — Fri, 06 Mar 2026 16:44:16 GMT

Thank you.

Re: Still broken!

AnnetteB6 — Sat, 07 Mar 2026 19:36:03 GMT

The latest information we have available regarding the experience you are seeing with Oregon and Form 1099-Q is that TurboTax Online users are good to go.

But there was a slight delay in the update for TurboTax Desktop users. Please be sure your software is updated on Monday, March 9 and try again.

@thatrobert