Glitch in your software

user17725025919 — Tue, 03 Mar 2026 02:17:56 GMT

At the part while doing my tax return where I compare last year's return to this year's return the numbers your showing for last year doesn't match the numbers on last year's actual return. I asked for a call back on your service and when the call came there was no one on the other end. I waited until the other end hung up . I called that number back and the person that answered said they were a tech and while I was trying to explain why I called he rudely said I'm not a tax expert and hung up on me. I used the contact us to explain all of the above and have not heard back from any one even though they said that someone would read what I wrote and get back with me. I'm now thinking of having my last years return transferred to another tax preparer service and use them.

Re: Glitch in your software

VolvoGirl — Tue, 03 Mar 2026 02:32:07 GMT

Sounds like you transferred from the wrong 2024 return. Or you might have gone in and changed something after you filed, like to test.

Did you use the Online version or the Desktop program?
How to view all your Online accounts
https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/many-intuit-accounts-turbotax/L9aVfKS1Z_US_en_US?uid=ll5g6zcx

It's common to end up with multiple accounts. First LOG OUT of whatever TurboTax account you're logged into right now. Then use this TurboTax account recovery website to get a list of user ID's for an email address. Run the tool against any email addresses you may have used
https://myturbotax.intuit.com/account-recovery/

For Desktop, see if you have any other files ending in .tax2024. They should be in your Documents in a Turbo Tax folder.

Here's an idea. Do you still have 2024 installed? Try opening 2024 program and see if you can get your 2024 return to show up in it with the right info. Go to FILE - OPEN. Then save it again with a name and place you can find. Go to File - Save As. Then start a new 2025 return and transfer from the 2024 file.

topic Glitch in your software in Get your taxes done using TurboTax

Glitch in your software

Re: Glitch in your software