Cant get started

TL727 — Sun, 01 Mar 2026 00:10:29 GMT

I keep getting an error message that my billing information isnt working. I've just been billed 3 times, and I still cant get any confirmation that Ive downloaded the software, so, I cant get the licensing code to get started.

Re: Cant get started

LindaS5247 — Tue, 03 Mar 2026 02:08:26 GMT

If your TurboTax license code is not working make sure you are using the desktop version (not an online account), enter the code without dashes, and check for any typos.

Other things you can try:

Change your Windows display settings to 100% or 125%.
Temporarily disable your VPN
Disable your firewall settings that may block your TurboTax activation.
Uninstall and reinstall the application.
If these don't work, contact TurboTax Support

topic Cant get started in Get your taxes done using TurboTax

Cant get started

Re: Cant get started