Downloading software

jbjacobs3 — Wed, 25 Feb 2026 21:47:06 GMT

I recently purchased a MAC version of Premier 2025 on Amazon and when I try to download it thru my intuit account I get an error that says "Installation failed. An error occurred during installation." I've deleted the downloads and have tried to download multiple times with no success. Please help!

Re: Downloading software

DaveF1006 — Wed, 04 Mar 2026 01:27:03 GMT

Try these procedures to see if this works.

Move the installer out of the Downloads folder

Drag the .dmg or .pkg file to Desktop and run it from there. This is a known fix for Mac installer failures .

2. Restart your Mac

A simple restart often clears installer lockups.

3. Confirm macOS compatibility

TurboTax 2025 requires a specific macOS version. If you’re running an older or very new macOS (like macOS Tahoe 26.x), compatibility issues have been reported . Click on this link to see if your MAC meets the requirements for a download.

4. Try a different browser for the download

Safari sometimes corrupts downloads; Chrome or Firefox may work better.

5. Make sure you are downloading from the correct Intuit account

If the Amazon purchase was redeemed under a different email, the installer may fail to authenticate.

6. Re‑download from Amazon instead of Intuit

Some users report that the Amazon download link works even when the Intuit account download fails.

topic Downloading software in Get your taxes done using TurboTax