topic Tax Expert does not exist from TT. in Get your taxes done using TurboTax

Tax Expert does not exist from TT.

arip — Wed, 25 Feb 2026 00:35:25 GMT

I have attempted to connect with a Tax Expert four times today, and each time they connect me with a product specialist who cannot talk taxes with me. Why is this system even around if it cannot deliver even basic service that it claims to offer?

What a waste. I feel locked into TT and losing confidence in its ability to meet my needs. Perhaps I will have to try another platform.

Re: Tax Expert does not exist from TT.

LeticiaF1 — Wed, 25 Feb 2026 03:56:18 GMT

When you are in the program you can select the Expert Help button to connect with an expert, but you can also select a specific product to get additional assistance you can here are some options:

TurboTax Live, where you can get help from live tax experts, they can even review your return once you are done.
Live Expert Assist, where an expert helps you do your taxes
Live Expert Full Service, where an expert does your taxes for you. See the links below for more information:

Compare TurboTax Online Products

Re: Tax Expert does not exist from TT.

arip — Wed, 25 Feb 2026 06:08:08 GMT

I did exactly this and it took FOUR different people to call me before I finally got a Tax Expert. What a terrible system.