topic I get "hmm, looks like we hit a slight snag in this section" when I manually select "Other" investment type (1099-S). Tried multiple browsers & PCs in Get your taxes done using TurboTax

I get "hmm, looks like we hit a slight snag in this section" when I manually select "Other" investment type (1099-S). Tried multiple browsers & PCs

jrb0626 — Tue, 24 Feb 2026 21:59:15 GMT

Only 1099-INT and 1099-DIV work for investment type, the other three investment options give the same error. Using Deluxe.

Re: I get "hmm, looks like we hit a slight snag in this section" when I manually select "Other" i...

SharonD007 — Wed, 25 Feb 2026 03:21:21 GMT

Try closing TurboTax, clearing your cache and deleting your cookies. Review the TurboTax Help article How to clear your cache and How do I delete cookies? for specific instructions for your browser. Also, reboot your computer.

Re: I get "hmm, looks like we hit a slight snag in this section" when I manually select "Other" i...

jrb0626 — Sat, 28 Feb 2026 03:45:21 GMT

I tried all those things with a live agent remoted in, but they didn't work for me. There must have been a glitch in my work because I tried starting another return on the same computer and things worked properly with it. I ended up deleting my return for this year and starting over on the original account, and it then worked for me.

I don't understand how my online account could have a bug, but it did. I tried on three different computers and multiple browsers, and had the same result every time, so it was not a cookie or cache problem but something in the return itself. Anyway, the problem is solved now. Thanks for your suggestions.