after entering refund info program will not continue

wingert19 — Tue, 24 Feb 2026 15:36:44 GMT

Re: after entering refund info program will not continue

NicolleR1 — Tue, 24 Feb 2026 19:15:47 GMT

We are aware that some customers are still experiencing issues when trying to file but they are not able to proceed. We are currently investigating that.

In case you are still having this problem, try these steps:

In TurboTax online: Clear your browsers, cookies and cache:

How do I delete cookies

How to clear your cache

In TurboTax Desktop: make sure the software is updated, reboot your computer, and check your firewall and antivirus settings. Make sure they aren't blocking any feature of the software.

Otherwise, once the program is update, we will notify you.

topic Re: after entering refund info program will not continue in Get your taxes done using TurboTax

after entering refund info program will not continue

Re: after entering refund info program will not continue