topic Can anyone help me? My taxes were rejected last year. And now I can't file my taxes THIS year because I don't know my AGI from 2024. How else can I verify it's me again? in Get your taxes done using TurboTax

Can anyone help me? My taxes were rejected last year. And now I can't file my taxes THIS year because I don't know my AGI from 2024. How else can I verify it's me again?

marvelousmakeup — Mon, 23 Feb 2026 22:55:31 GMT

I don't remember my self-service pin number either. How do I reset THAT?

Re: Can anyone help me? My taxes were rejected last year. And now I can't file my taxes THIS year because I don't know my AGI from 2024. How else can I verify it's me again?

xmasbaby0 — Tue, 24 Feb 2026 01:12:06 GMT

If you did not file a 2024 return then there is no 2024 AGI in the system for you to use when you e-file 2025. Choose the answer that says you did not file a 2024 return, or try using zero as your AGI. If neither of those remedies work, then print, sign and date your 2025 return in ink, and mail it in.

As for your rejected 2024 return---what attempts did you make last year to fix it or re-file it? If you did not do anything to file it after it was rejected, the only way to file it now is by mail. You will need to print, sign and mail it in.

When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s. Use a mailing service that will track it, such as UPS or certified mail so you will know the IRS/state received the return.

Federal and state returns must be in separate envelopes and they are mailed to different addresses. Read the mailing instructions that print with your tax return carefully so you mail them to the right addresses.

Re: Can anyone help me? My taxes were rejected last year. And now I can't file my taxes THIS year because I don't know my AGI from 2024. How else can I verify it's me again?

stvgld2 — Tue, 24 Feb 2026 01:28:27 GMT

You can go to the nearest IRS office and they will print out your past tax forms for you. Wasn't a fee for this service last time I did this, but it was a while ago. (I am presuming that you did eventually get last year filed.) Also, if you used TurboTax, check with their customer support to see if they can get a copy for you online.

Re: Can anyone help me? My taxes were rejected last year. And now I can't file my taxes THIS year because I don't know my AGI from 2024. How else can I verify it's me again?

xmasbaby0 — Tue, 24 Feb 2026 01:33:29 GMT

@stvgld2 A rejected tax return did not ever make it to the IRS. When a return is rejected, you have to fix it and re-file via e-file, or print and file it by mail. If the OP did not do either of those, going to the IRS would not help. The IRS does not have the return.

And...the way to get a return from the IRS---IF you filed

You can get a free transcript from the IRS or for a fee of $30, an actual copy of your tax return.

https://www.irs.gov/individuals/get-transcript

Re: Can anyone help me? My taxes were rejected last year. And now I can't file my taxes THIS year because I don't know my AGI from 2024. How else can I verify it's me again?

stvgld2 — Tue, 24 Feb 2026 01:38:14 GMT

Thanks for the acknowledgment. I did mention that in my response above, but let me say what happens otherwise: Anyone who did not fix and resubmit a rejected tax form should take care of that year's form (2024 in this case) before attempting to submit this year (2025).