topic can you connect me to agent? I have trouble to find my right account. in Get your taxes done using TurboTax

can you connect me to agent? I have trouble to find my right account.

myeongju74 — Thu, 19 Feb 2026 16:03:19 GMT

Re: can you connect me to agent? I have trouble to find my right account.

xmasbaby0 — Thu, 19 Feb 2026 16:08:05 GMT

No one in the user forum can "connect" you.

Many people have multiple TT accounts and forget how to access them. Log out of the account you are in now.

https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/many-intuit-accounts-turbotax/L9aVfKS1Z_US_en_US?uid=ll5g6zcx

Account Recovery

Or did you use the desktop version of TurboTax? If so, the files are on your own hard drive or any backup device you used like a flash drive.

https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-return/find-last-year-tax-data-file-tax-file-computer/L0XJvPaJr_US_en_US

https://ttlc.intuit.com/turbotax-support/en-us/help-article/data-systems/find-tax-data-file-mac/L4VNGm33S_US_en_US?uid=m6guhab0

To call TurboTax customer support

https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/contact-turbotax/L2y9ZKpQB_US_en_US?uid=m5s9l2vh

Re: can you connect me to agent? I have trouble to find my right account.

DoninGA — Thu, 19 Feb 2026 16:08:06 GMT

You may have multiple TurboTax accounts. See this for how to view all of your TurboTax accounts - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/many-intuit-accounts-turbotax/L9aVfKS1Z_US_en_US?uid=ll5g6zcx

To access your current or prior year online tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/