topic I got a call this morning for my final review that I paid $29 for but when I picked up the line was dead how do i get a callback? in Get your taxes done using TurboTax

I got a call this morning for my final review that I paid $29 for but when I picked up the line was dead how do i get a callback?

miles5670 — Thu, 19 Feb 2026 14:16:16 GMT

Re: I got a call this morning for my final review that I paid $29 for but when I picked up the li...

LaShaunA3 — Thu, 19 Feb 2026 14:30:55 GMT

You can reconnect with a TurboTax Live expert directly from your return.

Go into the tax return.

1. Select Expert Help

2. Connect with Expert Help in the chat window to start a live session.

You’ll have the option to share your screen so the expert can review everything with you in real time. If you’re using the mobile app, you can access Expert Help there as well.

How do I connect with a tax expert in TurboTax Experts?

Re: I got a call this morning for my final review that I paid $29 for but when I picked up the li...

miles5670 — Mon, 23 Feb 2026 14:47:32 GMT

Thanks but the only options were to purchase different expert support. There was no option to select the final expert review i purchased.

I resolved the issue by requesting a customer service callback and explaining the problem. She transferred me to a tax expert who did the final review.