topic I can't access my original account in order to put last year info into my new account for adjustment gross in Get your taxes done using TurboTax

I can't access my original account in order to put last year info into my new account for adjustment gross

hairbynikki77 — Wed, 18 Feb 2026 23:58:58 GMT

I can't get into the original account so I can gety ago from 2024

Re: I can't access my original account in order to put last year info into my new account for adjustment gross

VolvoGirl — Thu, 19 Feb 2026 00:02:50 GMT

How to view all your accounts
https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/many-intuit-accounts-turbotax/L9aVfKS1Z_US_en_US?uid=ll5g6zcx

It's common to end up with multiple accounts. First LOG OUT of whatever TurboTax account you're logged into right now. Then use this TurboTax account recovery website to get a list of user ID's for an email address. Run the tool against any email addresses you may have used
https://myturbotax.intuit.com/account-recovery/

If you used the Desktop CD/Download program then the only copy is on your computer and not saved or stored online.

You can also request a transcript from the IRS
https://www.irs.gov/individuals/get-transcript

Re: I can't access my original account in order to put last year info into my new account for adjustment gross

VolvoGirl — Thu, 19 Feb 2026 00:03:43 GMT

Are you looking for your 2024 AGI? You need your 2024 AGI to efile 2025. The AGI is on 2024 1040 or 1040SR line 11. If you filed a Joint return you use the same AGI for each spouse.

How to find the AGI.
https://ttlc.intuit.com/community/agi/help/how-do-i-find-last-year-s-agi/01/25947

If you didn't file 2024 or filed it later in the year or mailed it, then try entering 0 for the AGI. If that doesn't work you will have to print and mail your return.

Or request a transcript from the IRS
https://www.irs.gov/individuals/get-transcript