topic Unable to import data from financial institution in Get your taxes done using TurboTax

Unable to import data from financial institution

GregNHouston — Wed, 18 Feb 2026 21:31:46 GMT

I'm a long time TurboTax user. I'm using 2025 Deluxe (desktop). When I try to import my 1099 data from Fidelity, I get a message in my browser that says "Success! We got your tax data. You can now return to TurboTax" but when I go back to TT, the data is not there. I spoke to a support person on the phone and he said it was a known problem that they were working on. Meantime he suggested trying a different browser, which I did but had same problem. Is everyone having this problem?

Re: Unable to import data from financial institution

SteamTrain — Wed, 18 Feb 2026 22:02:22 GMT

@GregNHouston

Yes, it IS a browser permissions thing.

I had the same problem the first time I attempted to download Fidelity.

...even though it said Success...but nothing there

You need to allow intuit access to your devices...

One of the following discussions should help you

Reset browser/device permission is described here

Solved: Re: Importing Brokerage data does not work

and here

Solved: Re: vanguard brokerage update is available from Vanguard but not on turbo tax

Re: Unable to import data from financial institution

GregNHouston — Wed, 18 Feb 2026 23:04:53 GMT

Changing the browser setting to allow Local Network Access worked. Thanks for your help! I wish the Intuit support people knew this fix.

Re: Unable to import data from financial institution

IslandDucks — Wed, 18 Feb 2026 23:21:06 GMT

Yes!!! I'm using TT Premium, have been for several years, and never had this problem previously. It's really frustrating!! The TT team needs to step-up and step-in on this problem and take care of it...it's mid-Feb!!~!