topic how do I fix this error as the interface is not giving me a means to redo my username and password? We can't update your account because your login details have changed. in Get your taxes done using TurboTax

how do I fix this error as the interface is not giving me a means to redo my username and password? We can't update your account because your login details have changed.

jasongomez34 — Wed, 18 Feb 2026 14:28:14 GMT

here is the full error, We can't update your account because your login details for tastyworks have changed. Please sign in again using your current username and password. (103)

Re: how do I fix this error as the interface is not giving me a means to redo my username and pas...

JohnB5677 — Wed, 18 Feb 2026 16:54:10 GMT

This has to do with tastyworks credentials.

You will have to contact tastywors for your new credentials.

To fix this,

Sign out of TurboTax,
Clear your browser's cache/cookies, and
Re-import data using your current, updated tastyworks credentials.

Re: how do I fix this error as the interface is not giving me a means to redo my username and pas...

broath — Wed, 18 Feb 2026 21:45:53 GMT

I have the same issue and have tried the following directions and also tried multiple browsers, Chrome, Firefox, and Edge. All result in the same issue. It never asks me for my username and password, it only asks for Account Number and SSN/TaxID.

Re: how do I fix this error as the interface is not giving me a means to redo my username and pas...

nathan-wehrman — Thu, 19 Feb 2026 01:07:07 GMT

I don't think you understand. The TurboTax Online interface does not provide a place for me(us) to enter our updated credentials. I can not find a way to remove and reconnect because it only asks for the account number and social security number.

Re: how do I fix this error as the interface is not giving me a means to redo my username and pas...

DawnC — Thu, 19 Feb 2026 02:06:03 GMT

The TurboTax website will not ask for your account number or SSN to sign in. Here is the correct TurboTax Log-in Link

Taxpayer Beware: Email Phishing Scams

Re: how do I fix this error as the interface is not giving me a means to redo my username and pas...

broath — Thu, 19 Feb 2026 02:14:00 GMT

Did you read the original post? We're not talking about logging in, we're talking about importing 1099 from tastyworks. It asks for account number and SSN/taxID.

Re: how do I fix this error as the interface is not giving me a means to redo my username and pas...

nathan-wehrman — Thu, 19 Feb 2026 16:12:29 GMT

How to reproduce:

Sign in to turbotax online
go to the wages and income
Import a 1099 form
Select either Tastytrade(it's a different name I can't recall) or Apex
It will then request your account number with that provider and your Social security number
Enter those items and click submit
You will get the error that we are reporting here after clicking submit

That is the issue and I can't find a way around it.

Re: how do I fix this error as the interface is not giving me a means to redo my username and pas...

broath — Thu, 19 Feb 2026 16:20:09 GMT

I did talk with tastytrade support. They are thinking with mine it still needs a full 72 business hours from when the 1099 was released to be available for import and we did have the bank holiday on Monday. Going to try again tomorrow.

Re: how do I fix this error as the interface is not giving me a means to redo my username and pas...

nathan-wehrman — Thu, 19 Feb 2026 22:11:07 GMT

I'm also wondering if somehow 2FA (two factor auth) is causing problems. It really shouldn't since turbotax isn't using a direct API call but I have had connection issues on other platforms.

Re: how do I fix this error as the interface is not giving me a means to redo my username and pas...

broath — Fri, 20 Feb 2026 14:38:35 GMT

Still no luck after giving it more than 72 hours. Same error as before.

Re: how do I fix this error as the interface is not giving me a means to redo my username and pas...

broath — Mon, 23 Feb 2026 13:31:32 GMT

Finally over the weekend I was able to import mine.

Re: how do I fix this error as the interface is not giving me a means to redo my username and pas...

CatinaT1 — Mon, 23 Feb 2026 13:32:39 GMT

@nathan-wehrman is it possible the account is under a spouses ssn?