topic I have turbotax premier desktop version. I get error that my return is rejected due to incorrect previous year AGI, even though its correct. How can I speak with someone in Get your taxes done using TurboTax

I have turbotax premier desktop version. I get error that my return is rejected due to incorrect previous year AGI, even though its correct. How can I speak with someone

mahonej — Wed, 18 Feb 2026 00:21:31 GMT

It says look like AGI amount entered didn't match what the IRS has in their database. But it is.

Re: I have turbotax premier desktop version. I get error that my return is rejected due to incorrect previous year AGI, even though its correct. How can I speak with someone

VolvoGirl — Wed, 18 Feb 2026 00:28:03 GMT

Try entering 0 for the AGI. The IRS might have processed your return later so the AGI didn't get entered in time. Especially if you mailed it. That works for most people. See,
https://ttlc.intuit.com/community/rejections/help/what-if-i-entered-the-correct-agi-and-i-m-still-getting-an-e-file-reject/00/27031

How to correct the AGI in the Online version
https://ttlc.intuit.com/community/agi/help/where-do-i-correct-my-agi-in-turbotax-online/00/26311

If you can’t get it to efile you will have to print and mail it.
https://ttlc.intuit.com/community/printing/help/how-do-i-print-and-mail-my-return-in-turbotax-online/00/26258

Be sure to attach copies of your W2s and any 1099s that have withholding on them. You have to mail federal and state in separate envelopes because they go to different places. Get a tracking number from the post office when you mail them for proof of filing.

Re: I have turbotax premier desktop version. I get error that my return is rejected due to incorrect previous year AGI, even though its correct. How can I speak with someone

john-ct — Wed, 18 Feb 2026 00:54:26 GMT

You can just use the one that IRS has. Do you know the figure in the IRS database? Did you call them? You can call Turbotax at 800-446-8848. Call early or there is a long wait time. It's best to go through Help in the program. If you choose that none of the topics is relevant, they will give you case # . Then when you call it will recognise that number from your phone # and the wait will be shorter. But still call early.

Re: I have turbotax premier desktop version. I get error that my return is rejected due to incorrect previous year AGI, even though its correct. How can I speak with someone

mahonej — Wed, 18 Feb 2026 00:46:38 GMT

Thank you. I was going to do that, but then saw another suggestion to sign up on irs.gov and look at my last years 1040, which I did, and they had a slightly different AGI. Not sure why. But it worked.