topic TurboTax keeps asking for information regarding Canadian Pension (I'm a US Citizen, I have no Canadian Pension) in Get your taxes done using TurboTax

TurboTax keeps asking for information regarding Canadian Pension (I'm a US Citizen, I have no Canadian Pension)

gflosardo8029 — Tue, 17 Feb 2026 14:46:05 GMT

My subject line says it all. The program won't let me advance until I provide information on some Canadian pension, which I do not have. What's the workaround?

Re: TurboTax keeps asking for information regarding Canadian Pension (I'm a US Citizen, I have no...

JohnB5677 — Tue, 17 Feb 2026 15:33:20 GMT

You can eliminate this issue by going to the Canadian pension section

Under Canadian retirement summary,
Click the trash can, and don't click [continue].
Simply go back to a different section of TT.

Re: TurboTax keeps asking for information regarding Canadian Pension (I'm a US Citizen, I have no Canadian Pension)

twozoids — Thu, 19 Feb 2026 20:01:17 GMT

Didn't work. Seems to be a real problem.

Re: TurboTax keeps asking for information regarding Canadian Pension (I'm a US Citizen, I have no Canadian Pension)

SteamTrain — Thu, 19 Feb 2026 20:45:36 GMT

@twozoids

Yeah, it has been a problem.

Try it again....delete the form (trashcan) in the Canadian Pension area...but DO NOT Continue out of that page. Just jump to another area entirely by clicking a different section selection in the menu...like click on Deductions&Credits.

Re: TurboTax keeps asking for information regarding Canadian Pension (I'm a US Citizen, I have no Canadian Pension)

rroman — Thu, 19 Feb 2026 23:17:57 GMT

Yes, I have tried using the trash can method without clicking continue but clicking Deductions and Credits, however, I still have the Canadian Registered Pension Income showing in the Retirement Plans and Social Security summary. I also have no Canadian entry in the Forms view. Are there any new workarounds?

Re: TurboTax keeps asking for information regarding Canadian Pension (I'm a US Citizen, I have no Canadian Pension)

SteamTrain — Fri, 20 Feb 2026 00:09:25 GMT

@rroman

I imagine it's OK if a zero is listed in the summary page after deleting jumping out of there.

But you might need to wait a couple more weeks for a complete elimination (If ever)

or Call Customer Support and see what they say:
How do I contact TurboTax?

Re: TurboTax keeps asking for information regarding Canadian Pension (I'm a US Citizen, I have no Canadian Pension)

aparsons70 — Fri, 20 Feb 2026 21:40:20 GMT

I am having the same stupid issue. WHat is up with this, TurboTax?? I tried going into FORMS and deleting that Canadian Pension form, but the question is still coming up in the walk-thru of Pension income. This is ridiculous. The past couple of years TT has really gone WAY down in quality and doesn't seem to be responsive to fixing these glitches in a timely manner. Planning to look at other tax software options for 2026 if they can't make this right SOON!

Re: TurboTax keeps asking for information regarding Canadian Pension (I'm a US Citizen, I have no Canadian Pension)

SteamTrain — Fri, 20 Feb 2026 21:46:01 GMT

All I can say is Don't Use the Guided Interview...if you can avoid it.

Easier to avoid for those using the Desktop software than those using the "Online" software.

Re: TurboTax keeps asking for information regarding Canadian Pension (I'm a US Citizen, I have no Canadian Pension)

aparsons70 — Sat, 21 Feb 2026 03:17:38 GMT

Duly noted, thank you.

Re: TurboTax keeps asking for information regarding Canadian Pension (I'm a US Citizen, I have no Canadian Pension)

rroman — Sun, 22 Feb 2026 19:48:06 GMT

Here is what I did to get rid of this annoying problem..

First, I made sure all of my 1099-Rs were entered correctly. (One was manually entered and one was imported)

I then followed what SteamTrain suggested: "delete the form (trashcan) in the Canadian Pension area...but DO NOT Continue out of that page. Just jump to another area entirely by clicking a different section selection in the menu...like click on Deductions&Credits."

I then did a Federal Review and TurboTax indicated I had no errors.

I went back to the "Wages and Income" summary page and clicked the "Next Income Section" at the bottom right of the summary page. TurboTax continued on without problems and I was able to complete the Federal and State returns by the interview method and e-file without errors.

I suggest once you trash can the Canadian form in the 1099-R section that you do not go back into that section. I think going back to the 1099-R section might re-trigger the Canadian form error. At least, that's my experience/suggestion.

Re: TurboTax keeps asking for information regarding Canadian Pension (I'm a US Citizen, I have no Canadian Pension)

trm2 — Mon, 13 Apr 2026 17:15:14 GMT

It's April, and I'm still getting this, too. And, yes, I've tried the delete both with and without continuing through the page, including saving the file after deleting. But the program still insists on listing this in my retirement income. Yes, it shows $0, but not sure that's going to make it clear to the IRS!

Re: TurboTax keeps asking for information regarding Canadian Pension (I'm a US Citizen, I have no...

AmyC — Mon, 13 Apr 2026 21:49:40 GMT

Stuck information should be clearing out. If it isn't, filing with a zero on a form the IRS didn't get won't cost you anything but the IRS could ask why. Make a copy of this thread showing you tried in good faith to get rid of that form and send it back with your simple reply. To get rid of stuck data:

Desktop version:

Delete the form
Save your return while closing the program.
Update the program
Open

Online version:

A full or corrupted cache can cause problems in TurboTax, so sometimes you need to clear your cache (that is, remove these temporary files).

For stuck information follow these steps:

Delete the form, see How to Delete
Log out of your return and try one or more of the following:
- Don't use Internet Explorer.
- Clear cache and cookies,
- Sign in using a different browser.
- Sign in using a different device.
Log back into your return.