Something went wrong message with big green !. and if I go back , I remain in a loop, now what? will filing be saved and I can log in later or am I out of luck?

cbebop21 — Mon, 16 Feb 2026 23:46:44 GMT

If I receive an error message when I'm almost finished entering my tax information, will my information be saved?

Re: Something went wrong message with big green !. and if I go back , I remain in a loop, now wha...

CatinaT1 — Thu, 19 Feb 2026 17:22:41 GMT

Sounds like something got stuck. You can try these things:

Log Out Completely: Before doing anything else, click Sign Out in the TurboTax menu.
Clear Cache and Cookies: This removes old, "corrupted" data that might be confusing the website.
Use an Incognito (Private) Window: This is the most effective "quick fix" because it launches the browser without any saved history or extensions (like AdBlockers) that often interfere with tax forms.
Check Pop-up Blockers: TurboTax often opens forms (like the 1099 PDF) or payment windows in a separate pop-up. Look at the right side of your address bar for a small icon with a "red X"—click it and select "Always allow pop-ups from Intuit."
Restart the Browser: Close all open windows of your browser entirely and then reopen it.

Most TurboTax errors happen because the browser is trying to use an old "session" from a previous visit. By clearing the cache or using Incognito mode, you force the browser to establish a brand-new, secure connection with the Intuit servers.

topic Something went wrong message with big green !. and if I go back , I remain in a loop, now what? will filing be saved and I can log in later or am I out of luck? in Get your taxes done using TurboTax

Something went wrong message with big green !. and if I go back , I remain in a loop, now what? will filing be saved and I can log in later or am I out of luck?

Re: Something went wrong message with big green !. and if I go back , I remain in a loop, now wha...