Mistaken purchase

Hittman316 — Mon, 16 Feb 2026 21:34:06 GMT

I mistakenly purchased TurboTax Online Expert Assist Premium 2025. I ment to only purchase the basic route... I did not use the advanced features of premium nor do I intend to..is it possible to get a refund on the premium and just pay for basic

Re: Mistaken purchase

LindaS5247 — Mon, 16 Feb 2026 22:38:12 GMT

To remove TurboTax Expert Assist, you can open your TurboTax return, go to Tax Tools in the left side menu, select Clear & Start Over, and then you can choose a different version of TurboTax.

You must do this before paying for or registering your TurboTax product.

You may also be able to downgrade using the "Downgrade" button in the "Review" section of your left side menu. If you can't you will have to clear your tax data to switch products provided you haven't already used the expert features.

You can remove TurboTax LIVE Help as follows How do I remove TurboTax Live?

You could also try calling TurboTax Customer Service: Turbo Tax Customer Service

You can contact TurboTax Support directly. What is the TurboTax phone number?

Please return to Community if you have any additional information or questions and we would be happy to help.

topic Mistaken purchase in Get your taxes done using TurboTax

Mistaken purchase

Re: Mistaken purchase