Updates .. computer will not update informat

FrederickWandland — Fri, 13 Feb 2026 18:56:32 GMT

How do I info data when the program will not let me do it

Re: Updates .. computer will not update informat

MonikaK1 — Mon, 16 Feb 2026 02:36:18 GMT

It depends. Which TurboTax product are you using, Desktop or Online? Could it be an issue with your device or your internet?

Please see this help article for troubleshooting steps for Windows products for Desktop.

Common Solutions for TurboTax Online Issues:

Browser Troubleshooting: Clear cache/cookies, try Incognito/Private mode, or switch browsers.
"Something Went Wrong" / Frozen Pages: Log out and back in, check internet stability, and disable extensions.
Sign-In Issues: Use the Intuit Account Recovery page to reset passwords if needed.
E-file Rejection: Verify that personal information like AGI, DOB, or SSN matches IRS records.
"Not Responding" Errors: If the page freezes, restart the browser or wait for it to recover, then try clearing cache.