Turbo Tax account by Deceased spouse and no knowledge of password or access to his email

AMJM0405 — Sun, 15 Feb 2026 18:44:22 GMT

My husband passed. He had an account with automatic purchase of the TurboTax product. My bank account was charged but I purchased a separate product last year because I was unaware of the automated purchase. How do I access his account without the username and password of TurboTax or his email password? How do I cancel the automated purchase?

Re: Turbo Tax account by Deceased spouse and no knowledge of password or access to his email

LindaS5247 — Wed, 18 Feb 2026 19:09:46 GMT

To access his account you can try the "Forgot Password" option on the login page using his email. You can also submit an Account Recovery Request if you can't get into his TurboTax account.

To cancel a TurboTax Advantage automatic renewal, sign in to his TurboTax Advantage account, navigate to "Your Product," and select "Remove Product" to stop future charges. However, this must be done before the renewal date. If you were charged, you can request a refund within 60 days of receiving the product. How do I request a refund for my TurboTax product?

You can also contact TurboTax Customer Service using this link: Turbo Tax Customer Service.

Click here for How do I cancel my TurboTax Advantage subscription?

Please return to Community if you have any additional information or questions and we would be happy to help.

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Turbo Tax account by Deceased spouse and no knowledge of password or access to his email

Re: Turbo Tax account by Deceased spouse and no knowledge of password or access to his email

Click here for How do I cancel my TurboTax Advantage subscription?