https://ttlc.intuit.com/community/taxes/discussion/trouble-purchasing-the-2025-desktop-version/01/3778887#M1404539 <P>Been trying to purchase the 2025 desktop version for days.&nbsp; Every time I enter my credit card information, the order does not go through but my credit card gets charged.&nbsp; Within a minute a credit for the same amount pops up on my credit card so the transaction is going through.&nbsp; Tried using every card I own and contacted every card for assistance.&nbsp; Card companies say it is on the Intuit/Turbo Tax end.&nbsp;&nbsp;</P><P>Spent hours on hold and with a Turbo Tax tech specialist which was a complete waste of time and I could barely understand his broken english.&nbsp; Have Windows 11, cleared cookies and caches which seems to be a notorious TT issue and tried everything and every variation even resetting my Intuit account and passwords.</P><P>Never had so much trouble simply trying to purchase software.&nbsp; If I had not already used the product for several years, I would just switch to a competitor.</P> Sun, 15 Feb 2026 17:31:01 GMT jeree 2026-02-15T17:31:01Z https://ttlc.intuit.com/community/taxes/discussion/trouble-purchasing-the-2025-desktop-version/01/3778887#M1404539 <P>Been trying to purchase the 2025 desktop version for days.&nbsp; Every time I enter my credit card information, the order does not go through but my credit card gets charged.&nbsp; Within a minute a credit for the same amount pops up on my credit card so the transaction is going through.&nbsp; Tried using every card I own and contacted every card for assistance.&nbsp; Card companies say it is on the Intuit/Turbo Tax end.&nbsp;&nbsp;</P><P>Spent hours on hold and with a Turbo Tax tech specialist which was a complete waste of time and I could barely understand his broken english.&nbsp; Have Windows 11, cleared cookies and caches which seems to be a notorious TT issue and tried everything and every variation even resetting my Intuit account and passwords.</P><P>Never had so much trouble simply trying to purchase software.&nbsp; If I had not already used the product for several years, I would just switch to a competitor.</P> Sun, 15 Feb 2026 17:31:01 GMT https://ttlc.intuit.com/community/taxes/discussion/trouble-purchasing-the-2025-desktop-version/01/3778887#M1404539 jeree 2026-02-15T17:31:01Z https://ttlc.intuit.com/community/taxes/discussion/re-trouble-purchasing-the-2025-desktop-version/01/3779190#M1404695 <P>instead you can buy it from Amazon, with a better discount</P> Sun, 15 Feb 2026 19:50:09 GMT https://ttlc.intuit.com/community/taxes/discussion/re-trouble-purchasing-the-2025-desktop-version/01/3779190#M1404695 baldietax 2026-02-15T19:50:09Z https://ttlc.intuit.com/community/taxes/discussion/re-trouble-purchasing-the-2025-desktop-version/01/3779193#M1404698 <P><A href="https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-product-orders/obtain-authentic-turbotax-programs/L1yYfitCw_US_en_US?uid=mikq6w51" target="_blank">https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-product-orders/obtain-authentic-turbotax-programs/L1yYfitCw_US_en_US?uid=mikq6w51</A></P> Sun, 15 Feb 2026 19:50:30 GMT https://ttlc.intuit.com/community/taxes/discussion/re-trouble-purchasing-the-2025-desktop-version/01/3779193#M1404698 baldietax 2026-02-15T19:50:30Z