topic Not accepting Document Number on license in Get your taxes done using TurboTax

Not accepting Document Number on license

peytonplace1 — Sun, 15 Feb 2026 16:53:57 GMT

Re: Not accepting Document Number on license

MaryK4 — Sun, 15 Feb 2026 17:26:13 GMT

Can you clarify if this is for New York? In general, the first three numbers have to match so if your license number is shorter than the field (which is 10 I believe, and people with eight digits see this issue the most) add zeros to the end to complete the entry. Post again if it is a different state or this does not work.

Re: Not accepting Document Number on license

peytonplace1 — Sun, 15 Feb 2026 17:47:57 GMT

Hi MaryK4! It is a NYS license and I was putting in the entire number when all it needed was the first 3 letters. I figured it out but thank you for responding to my question.

Re: Not accepting Document Number on license

SteamTrain — Sun, 15 Feb 2026 17:50:08 GMT

@peytonplace1

A number of NY folks are saying ONLY the first three digits/characters works.

No more than that ...just the first three.