topic I need a refund on an unauthorized payment charge on my account in Get your taxes done using TurboTax

I need a refund on an unauthorized payment charge on my account

saramammen27 — Sun, 15 Feb 2026 04:14:49 GMT

Re: I need a refund on an unauthorized payment charge on my account

xmasbaby0 — Sun, 15 Feb 2026 04:23:55 GMT

No one in the user forum can resolve a billing issue. If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help. Do not use the word “refund.”

https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/contact-turbotax/L2y9ZKpQB_US_en_US?uid=m5s9l2vh

Re: I need a refund on an unauthorized payment charge on my account

Shawnplybon — Sun, 01 Mar 2026 23:50:38 GMT

i tried to do my taxes but once i was done it didnt file federal taxes but ya billed me anyways i need to refund that $39 so i can start over and do my taxes eotjer here again or elsewhere

Re: I need a refund on an unauthorized payment charge on my account

xmasbaby0 — Mon, 02 Mar 2026 00:57:26 GMT

Paying your fee did not file your tax return.

DID YOU E-FILE?

Did you e-file? Did you go through all three steps of the FILE section and click a big orange button that said “Transmit my returns now?”

When you e-file your return you will get two emails from TurboTax. The first one will say your return has been transmitted; the second one will tell you the IRS has accepted or rejected your federal e-file. If you filed a state return, there will be a third email (usually a day or two later) that tells you if the state e-file was accepted or rejected.

Check your e-file status:

https://turbotax.intuit.com/tax-tools/efile-status-lookup/

What does it say in your account? Does it show that the return was accepted? Or does it say something else---like "rejected," "printed," or "ready to mail?”

@Shawnplybon

Re: I need a refund on an unauthorized payment charge on my account

sejoyner11 — Sun, 05 Apr 2026 16:46:49 GMT

My account has been charged twice. I need that $182 to go back in my account.

Re: I need a refund on an unauthorized payment charge on my account

xmasbaby0 — Sun, 05 Apr 2026 16:48:20 GMT

https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/contact-turbotax/L2y9ZKpQB_US_en_US?uid=m5s9l2vh

@sejoyner11

Re: I need a refund on an unauthorized payment charge on my account

DoninGA — Sun, 05 Apr 2026 16:48:33 GMT

@sejoyner11 You will have to contact TurboTax support for assistance with this problem. Use the key words Billing Issue

Use this phone number and select TurboTax - 1-800-4-INTUIT (1-800-446-8848)