topic I am unable to start TurboTax from my applications, so I go online. Now I do not know how to provide the code as proof of purchase. in Get your taxes done using TurboTax

I am unable to start TurboTax from my applications, so I go online. Now I do not know how to provide the code as proof of purchase.

annereidpeterson — Sat, 14 Feb 2026 21:11:18 GMT

Re: I am unable to start TurboTax from my applications, so I go online. Now I do not know how to provide the code as proof of purchase.

xmasbaby0 — Sat, 14 Feb 2026 21:15:19 GMT

You cannot use the license code to pay for using online TurboTax.

We see people get confused and they keep logging in to online software which will require them to pay at the end. You need to use the desktop software. One way to tell if you are using the right software---your tool bar. Online software has the toolbar in a black vertical column on the left side of the screen. Desktop software has the tools up on the top of your TT screen.

You appear to be posting from online software instead of the desktop download software that the license code is for. If you are using online, you are using the wrong program. You need to switch to the desktop software to get what you paid for. You have to download it, update it and open it up from your own hard drive to use it.

https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-the-turbotax-software/00/26129

Re: I am unable to start TurboTax from my applications, so I go online. Now I do not know how to provide the code as proof of purchase.

VolvoGirl — Sat, 14 Feb 2026 21:16:41 GMT

Did you buy a License Code for the Desktop program or the Online version?

If you bought the Desktop download program did you install it? If you switch to the Online version you have to pay for Online separately. It is not the same as the program you bought. Are you on a Mac or Windows? We can try to help you start the program on your computer. I just saw a post about applications.