topic Turbo tax does not recognize the document number on my driver's license in Get your taxes done using TurboTax

Turbo tax does not recognize the document number on my driver's license

ivy-hernandez — Sat, 14 Feb 2026 18:02:41 GMT

I receive an error message saying that the document number's first 3 characters must be entered (and I have entered them)

SteamTrain — Sat, 14 Feb 2026 21:25:12 GMT

You didn't say which state??? But I'm guessing it's NY?

_________________________

FIRST...make sure you are using the right number

...depending on the license type...check the following pictures provided by NY:

_________________

AND, it is not the DMV ID number

______________________________
BUT BEYIOND THAT !!!!

Some folks are saying it works if you enter ONLY the first three Alphabetic or Numeric characters....no more than that.

ivy-hernandez — Sat, 14 Feb 2026 21:32:51 GMT

Thank you! It worked when I entered ONLY the first three characters.