Why does the software continue looping back to review order?

RUDDERVICKY — Fri, 13 Feb 2026 14:24:42 GMT

I have reviewed it multiple times and everything appears to be fine. My tax return is simple and I'm eligible for the free addition.

Re: Why does the software continue looping back to review order?

MelindaS1 — Sun, 15 Feb 2026 03:39:12 GMT

First, begin troubleshooting by logging out of the TurboTax platform you're using, Online or Desktop. From there, try these options:

If you are using TurboTax Online

Check ‌your browser's settings - Clear your Cache and Cookies
- Here are the official instructions for the most popular browsers:
- Google Chrome
- Mozilla Firefox
- Microsoft Edge
Log back into TurboTax Online and select Pick up where you left off to return.
Or, try using a different web browser to login and complete your entries - i.e. try logging in on Mozilla Firefox if you are using Google Chrome; or try using Chrome if you are using Microsoft Edge.
If you are using the phone/tablet app, try changing to laptop/computer if possible. If you do not have access to a computer, switch to a web browser within your phone or tablet, and sign in from there.

If you are using TurboTax Desktop

Make sure the software is updated.
If you haven't rebooted your computer, please do.
Check your firewall and antivirus settings. Make sure they aren't blocking any feature of the software.