topic We hit a snag while loading my data in Get your taxes done using TurboTax https://ttlc.intuit.com/community/taxes/discussion/we-hit-a-snag-while-loading-my-data/01/3771532#M1401265 <H1><SPAN class="">I’m stuck trying to do a payment. An error window keeps telling me to try again as they hit a snag while loading my data, I already did all possible options and still the same!</SPAN></H1><UL><LI><STRONG>Log Out Completely</STRONG></LI><LI><STRONG>Clear</STRONG><SPAN>&nbsp;</SPAN><A href="https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135" target="_blank" rel="noopener">Cache</A><SPAN>&nbsp;</SPAN>and<SPAN>&nbsp;</SPAN><A href="https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978" target="_blank" rel="noopener">Cookies</A></LI><LI><STRONG>Use an Incognito (Private) Window</STRONG></LI><LI><STRONG>Check Pop-up Blockers</STRONG></LI><LI><STRONG>Restart the Browser</STRONG></LI></UL><P>I also talk to an agent and did everything again&nbsp;</P><P>&nbsp;</P> Wed, 11 Feb 2026 18:13:59 GMT Lizbeth13 2026-02-11T18:13:59Z We hit a snag while loading my data https://ttlc.intuit.com/community/taxes/discussion/we-hit-a-snag-while-loading-my-data/01/3771532#M1401265 <H1><SPAN class="">I’m stuck trying to do a payment. An error window keeps telling me to try again as they hit a snag while loading my data, I already did all possible options and still the same!</SPAN></H1><UL><LI><STRONG>Log Out Completely</STRONG></LI><LI><STRONG>Clear</STRONG><SPAN>&nbsp;</SPAN><A href="https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135" target="_blank" rel="noopener">Cache</A><SPAN>&nbsp;</SPAN>and<SPAN>&nbsp;</SPAN><A href="https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978" target="_blank" rel="noopener">Cookies</A></LI><LI><STRONG>Use an Incognito (Private) Window</STRONG></LI><LI><STRONG>Check Pop-up Blockers</STRONG></LI><LI><STRONG>Restart the Browser</STRONG></LI></UL><P>I also talk to an agent and did everything again&nbsp;</P><P>&nbsp;</P> Wed, 11 Feb 2026 18:13:59 GMT https://ttlc.intuit.com/community/taxes/discussion/we-hit-a-snag-while-loading-my-data/01/3771532#M1401265 Lizbeth13 2026-02-11T18:13:59Z