topic My return has been rejected by the IRS. Turbotax is making useless suggestions. How can I fix this? in Get your taxes done using TurboTax

My return has been rejected by the IRS. Turbotax is making useless suggestions. How can I fix this?

rkordel6719 — Wed, 11 Feb 2026 14:25:55 GMT

Additional details - the TT AI is especially useless. I need to speak to a human being who works for Turbo Tax. Is there any way to connect with a human at Turbo Tax?

Re: My return has been rejected by the IRS. Turbotax is making useless suggestions. How can I fix this?

DoninGA — Wed, 11 Feb 2026 14:28:30 GMT

What is the rejection reason and rejection code? You received an email from TurboTax, which we cannot see, with information on the rejection. What does it say?

Re: My return has been rejected by the IRS. Turbotax is making useless suggestions. How can I fix this?

rkordel6719 — Wed, 11 Feb 2026 15:03:33 GMT

I have solved this. The error message said that the EIN was wrong. This was a misleading answer. I checked with the company and rechecked my own work multiple times. The EIN was correct, but the company that issued it had a name that was written in all CAPS. Apparently, the Govt database is case sensitive. Sigh.

Since corrected and submitted and accepted.

Thanks for your reply.