topic Re: stuck in Get your taxes done using TurboTax

stuck

slwatlv — Sun, 01 Feb 2026 23:31:23 GMT

Trying to do my taxes and I keep getting an error message that says

Hmm, looks like we've hit a snag. We recommend you revisit the last topic you were working on to make sure all of your info's correct.

Re: stuck

NicolleR1 — Thu, 05 Feb 2026 17:48:46 GMT

We are aware that some customers are experiencing issues when trying to file but are looped back instead of being able to proceed and file.

We are currently investigating this issue.

We will notify our customers once the program is updated.

Re: stuck

eeterrific — Sat, 07 Feb 2026 01:14:47 GMT

Getting it on my desktop. I'm not trying to file. I'm trying to update estimated taxes. Dead in the water. What am I supposed to do??

Re: stuck

MarilynG1 — Wed, 11 Feb 2026 03:02:15 GMT

The 'hit a snag' message generally indicates a connectivity issue. Try closing the program, clear Cache and Cookies, disable anti-virus programs, run as Administrator to resolve this.

@eeterrific