topic Errors in 2025 Turbotax Deluxe in Get your taxes done using TurboTax

Errors in 2025 Turbotax Deluxe

lmrobtax — Tue, 10 Feb 2026 16:49:44 GMT

Software directed me to provide a name for a Canadian retirement account when I never selected that option.

Not generating form 1040-SR

Re: Errors in 2025 Turbotax Deluxe

LaShaunA3 — Tue, 10 Feb 2026 17:08:49 GMT

At the Canadian Pension question, click the trash can icon and delete the form. Don't click Continue, because it'll create a new Canada RRP Worksheet. Click the trash can and go right back to Federal Review. Let us know in the comments if that doesn't resolve the issue.

Re: Errors in 2025 Turbotax Deluxe

lmrobtax — Tue, 10 Feb 2026 18:39:27 GMT

When entering Social Security income, the page to enter a name for a Canadian pension came up, could not get past it. Clicked back, found an entry had been started for a Canadian pension, clicked on the trash can, it went away, and clicked Done. This happened again when I went back through Social Security income. I exited Turbotax and deleted the tax file. Upon re-enter, I elected to update Turbotax (as I always do), started tax return from the beginning, and the issue with a Canadian pension did not re-appear.

Next issue. Info Wks shows as checked to generate form 1040-SR and the correct date of birth. But the form was not created, only Form 1040.

Re: Errors in 2025 Turbotax Deluxe

MonikaK1 — Tue, 10 Feb 2026 18:55:59 GMT

TurboTax does automatically generate Form 1040-SR for taxpayers aged 65 or older by using the birthdate entered in the "Personal Info" section. While the screen displays a standard 1040 form while you are working on the return, the 1040-SR is generated when printing, saving, or e-filing. I just tested this by saving a test return to a PDF and it did create a 1040-SR,

Re: Errors in 2025 Turbotax Deluxe

lmrobtax — Sat, 14 Feb 2026 11:50:16 GMT

I'm going to delete the 2025 and wait until after March 1st to start again. Maybe the kinks will be worked out by then.

Re: Errors in 2025 Turbotax Deluxe

jmickelct — Tue, 17 Feb 2026 00:20:39 GMT

Didnt work (still!)

Re: Errors in 2025 Turbotax Deluxe

MonikaK1 — Tue, 17 Feb 2026 01:32:27 GMT

Please clarify. What exactly didn't work?

If you experienced the issue with being prompted for Canadian Pension income information:

It's possible you are seeing this prompt because the "Canadian Pension" line was clicked inadvertently under the Retirement Plans and Social Security subheading in Wages & Income.

When you are in the Retirement Plans and Social Security section, one of the options to choose is Canadian Registered Pension Income. Go back to Wages & Income, select Retirement Plans and Social Security, and check what entries were made. Delete any entries made in the Canadian Pension section.

If you have inadvertently started a Canadian Pension form, you can delete it. Here are the directions for Online and Desktop versions:

If you are using:

Online: see How do I view and delete forms in TTO?
Desktop: If you are working in the cd/download TurboTax program:

On the top right, there is a FORMS button.
Click on FORMS.
Locate the form you want to delete.
Click on the form name.
Below the form, bottom left, select DELETE FORM button.

@jmickelct

Re: Errors in 2025 Turbotax Deluxe

jmickelct — Tue, 17 Feb 2026 01:50:02 GMT

I did NOT click on it, and to make sure wasted another hour with: uninstalling deleting all existing files and reinstalling TO MAKE SURE

Have wasted hour coming up on days and am *done*. This *IS* a bug as the 2 tech folks I spoke with admitted to.

No mas!!!

Re: Errors in 2025 Turbotax Deluxe

JohnB5677 — Wed, 18 Feb 2026 15:19:33 GMT

You can eliminate this issue by going to the Canadian pension section

Under Canadian retirement summary,
Click the trash can, and
Don't click [continue] or anything.
Go back to a different section of TurboTax.

If this doesn't work, you can share your return with a specialist.

The return will be "sanitized", meaning all names, Social Security numbers and personal references will be removed.

We'll then be able to determine the source of the issue.

If you agree, please follow these steps:

In TurboTax Online

Log into your TurboTax account
Go to Tax Tools
Then select Tools
On the pop-up screen select Share my file with Agent
This will generate a message that a diagnostic file gets sanitized and transmitted to us.
Please provide the Token number in a reply to this post.
Include @JohnB5677 in your reply so that I get a notification.

In TurboTax CD/Download versions,

Go to the black panel on your screen and select Online.
Scroll down and select Send tax file to Agent.
You will see a message explaining what the diagnostic copy is. Click send through this screen, and you will get a Token number.
Provide the Token Number (including the dash) that was generated in the response.
Include @JohnB5677 in your reply so that I get a notification.

@jmickelct

Re: Errors in 2025 Turbotax Deluxe

lmrobtax — Mon, 02 Mar 2026 14:05:10 GMT

Your instructions do result in the removal of Canadian pension documents. But you are missing the point. I waited 30 days for Intuit to fix this widely documented error. And today, March 2nd, it's still not fixed. Not a good look for Intuit.

Re: Errors in 2025 Turbotax Deluxe

jeff_elbel — Sun, 05 Apr 2026 21:54:06 GMT

I am using the desktop version of TT Home & Business

Forms is on the upper left of the ribbon, not the upper right.

If I select a Form in the list, there is no button at bottom left to DELETE FORM.

This is the employee's suggested procedure, which I cannot follow:

On the top right, there is a FORMS button.
Click on FORMS.
Locate the form you want to delete.
Click on the form name.
Below the form, bottom left, select DELETE FORM button.

Re: Errors in 2025 Turbotax Deluxe

MonikaK1 — Sun, 05 Apr 2026 22:58:00 GMT

Are you using a Mac version of the Desktop program?

The Mac version doesn't display the Delete button at the bottom of the form you are looking at in Forms mode as the Windows version does. Instead, if you select Forms from the very top bar menu, and the Open a Form, the drop-down menu includes a choice to "Remove Form xxxx" (the one that is displaying).

You can also choose the option to use the Forms menu at the top bar in the Windows version (though it says Delete xxxx) versus selecting Delete Form at the bottom of the display.

@jeff_elbel