topic I was unable to do the download to my desktop cause I do not have Windows 11 in Get your taxes done using TurboTax

I was unable to do the download to my desktop cause I do not have Windows 11

MARGARITASNCHZ — Sat, 07 Feb 2026 18:33:22 GMT

How do i download to my desktop

Re: I was unable to do the download to my desktop cause I do not have Windows 11

xmasbaby0 — Sat, 07 Feb 2026 18:35:13 GMT

If your PC does not meet the system requirements for the 2025 desktop download then you cannot use the download. Without Windows 11, you are out of luck. You can use online TurboTax instead.

Re: I was unable to do the download to my desktop cause I do not have Windows 11

DoninGA — Sat, 07 Feb 2026 18:35:25 GMT

If you do not have Windows 11 on your personal computer, the 2025 desktop editions will not install.

See this TurboTax support FAQ for requesting a refund - https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-refunds/request-refund-turbotax-product/L834M6uyW_US_en_US

Re: I was unable to do the download to my desktop cause I do not have Windows 11

smilieeee — Tue, 17 Mar 2026 17:31:21 GMT

how do i get may $80 back

Re: I was unable to do the download to my desktop cause I do not have Windows 11

MonikaK1 — Tue, 17 Mar 2026 17:43:42 GMT

See this help article for information about how and when to request a refund.

Generally, TurboTax Online products are not refundable since you have the choice to use the product up to just before filing without paying.

@smilieeee