topic Re: Calling for service in Get your taxes done using TurboTax

Calling for service

gloria7r — Thu, 05 Feb 2026 17:25:38 GMT

I called this morning to your 800 number and I could not get to talk to a human. I have been filing my taxes with turbotax for many years. I don't think I will be able to do this year or future years. I can never talk to any of your representatives, the automated operator hangs up and I have to start all over. I had a simple question regarding my filing with estimated taxes in 2025.

Turbotax SUCKS!!!! you need to update your services

Re: Calling for service

DoninGA — Thu, 05 Feb 2026 17:30:24 GMT

To enter, edit or delete estimated taxes paid (Federal, State, Local) -

Click on Federal Taxes (Personal using Home and Business)
Click on Deductions and Credits
Click on I'll choose what I work on (if shown)
Scroll down to Estimates and Other Taxes Paid
On Estimates, click on the start or update button

Re: Calling for service

kelvinsmythe1 — Sat, 07 Feb 2026 18:22:30 GMT

Good call, I'm not using this **bleep** either.

Re: Calling for service

xmasbaby0 — Sat, 07 Feb 2026 18:32:51 GMT

@kelvinsmythe1 You say that you tried to call "this morning"----did you call between the hours of 5 a.m. to 9 p.m. Pacific time? Customer support is available during those hours.

Volunteers and TurboTax employees are always here in the user forum at all hours and can easily reply to simple questions like where to enter estimated tax payments.