topic Re: Turbotax pricing is wrong in Get your taxes done using TurboTax

Turbotax pricing is wrong

user17703066146 — Thu, 05 Feb 2026 16:13:41 GMT

I started filling up my taxes and completed them on the app because it was advertising that I could file for $0 dollars plus add on's. I filed and it was actually free, but my return was rejected due to an AGI issue. Anyways, when I went to the App to fix it it didn't allow me to do it on the app only online. When I went online it was charging me the $100 DLLs. I called support after refiling and rep was attentive and said that if it was rejected again to call back so they could look into the billing issue. It was rejected again now I call support and a male employee right away tells me "that is not free you're going to have to pay" right after explaining the iss

ue.

Re: Turbotax pricing is wrong

CatinaT1 — Thu, 05 Feb 2026 16:25:17 GMT

What was your reject for? Did you have to include a form that no longer made your return free?

Re: Turbotax pricing is wrong

user17703066146 — Thu, 05 Feb 2026 17:47:24 GMT

I just corrected the AGI for my wife no new forms.

Re: Turbotax pricing is wrong

MinhT1 — Thu, 05 Feb 2026 19:23:28 GMT

You may find this TurboTax Help article useful. And also this one.

Re: Turbotax pricing is wrong

user17703066146 — Thu, 05 Feb 2026 23:34:43 GMT

I know how to fix the return I was asking about getting overcharged.

Re: Turbotax pricing is wrong

RachelW33 — Fri, 06 Feb 2026 00:49:46 GMT

For billing issues, you will need to contact TurboTax customer support. Please see How do I contact TurboTax?

@user17703066146

Re: Turbotax pricing is wrong

user17703066146 — Fri, 06 Feb 2026 13:50:15 GMT

You apparently don't read what I initially wrote. I already called and they were unwilling to help me. Nevermind I am never using TurboTax again and I am going to be looking for a lawyer to get this sorted out for false advertisement. I am not the only one being deceived.