topic Updater fails with Unexpected Error SerializationException. Both for the main program and when trying to install the State program. in Get your taxes done using TurboTax

Updater fails with Unexpected Error SerializationException. Both for the main program and when trying to install the State program.

kenIam — Mon, 03 Jun 2019 19:46:20 GMT

Exception dialog attached. I manually updated TT to R24 to see if it would go away, but it does not.

I was able to solve it with the following that was found...

kenIam — Mon, 03 Jun 2019 19:46:22 GMT

I was able to solve it with the following that was found in another answer:

Close TurboTax and then click here to download and install SQL Server Compact 4.0 from Microsoft's website.
Open Windows Explorer and browse to the location C:\Program Data\Intuit\Common\Update Service\v4\Global.
Right-click the Global.sdf file and choose Properties.
Click the Security tab.
In the Group or user names area, select your username and click the Edit button.
In the new window, select the Allow checkbox that corresponds to Full Control, and then click OK twice to close the windows.
Try updating TurboTax again.

HI, i found clearing out the directory where i was instal...

Katbert — Mon, 03 Jun 2019 19:46:23 GMT

HI, i found clearing out the directory where i was installing the forms etc helped me. If you re-install you may try to remove all files or use a new directory during the install. I also downloaded a copy of turbotax instead of using my dvd rom disk. It ran much faster. Not sure this will help in your situation but it's something to try.

Re: I was able to solve it with the following that was found...

jmillsp — Tue, 04 Feb 2020 16:57:00 GMT

Which file should be downloaded?? I see two choices: 1 is

SSCERuntime_x64-ENU.exe

and the other is

SSCERuntime_x86-ENU.exe

Re: I was able to solve it with the following that was found...

kenIam — Tue, 04 Feb 2020 17:58:56 GMT

Depends on your computer. Most likely the x64 version, unless you have an old 32-bit computer, then use the x86.

Re: I was able to solve it with the following that was found...

jmillsp — Wed, 05 Feb 2020 20:47:24 GMT

Yep, I did the 64 and got it to work. Thanks.

This is what worked for me!

jmillsp — Wed, 05 Feb 2020 21:02:02 GMT

1) Close TurboTax

2) Go to Task Manager, click on the "Services" tab. Try finding "IntuitUpdateServiceV4".

3) Right click on the service and click on "Stop" to stop the updater service.

4) Once the updater service is stopped, Go to "C:\ProgramData\Intuit" path and delete the "Common" folder.

5) After deletion, restart the Updater service i.e. Go to Task Manager, click on the "Services" tab. Try finding "IntuitUpdateServiceV4" ,right click on the service and then click on "Start" option.

6) Once the Updater service is started, try opening TurboTax again.

Re: I was able to solve it with the following that was found...

Taxuser24 — Thu, 06 Feb 2020 20:27:55 GMT

Hello. I tried below, but get a message that the "Global" is corrupted/unreadable when I click on the folder. Any ideas?

Re: I was able to solve it with the following that was found...

BrandiLO — Mon, 10 Feb 2020 02:39:22 GMT

To best resolve this issue, please click here to get in contact with customer care. Please be sure to enter the correct product, edition, and a detailed description of your issue. If you see a message that says "We can't find an answer to your issue", please click the "Try Something Else" drop down. Once you fill out the form you will be given a service ticket number and a phone number to contact customer care.

Re: I was able to solve it with the following that was found...

jtreu — Sat, 25 Apr 2020 18:12:02 GMT

I was hours on the phone with tech support, and they couldn't help me. Thank you. This worked.

Re: This is what worked for me!

mrmctavish — Wed, 08 Jul 2020 18:44:23 GMT

I tried 5 other fixes. This one worked !

Re: I was able to solve it with the following that was found...

HelpMare — Mon, 28 Feb 2022 23:45:50 GMT

The SQL Server Compact Download 4.0 link is no longer available. I manually updated my Federal Turbo Tax but I CANNOT download my State!

Re: I was able to solve it with the following that was found...

BrandiLO1 — Tue, 01 Mar 2022 00:12:47 GMT

May I ask what state you are attempting to download @HelpMare? Are you receiving a specific error?

Re: I was able to solve it with the following that was found...

HelpMare — Tue, 01 Mar 2022 01:55:00 GMT

I get Unexpected Error

System.Runtime.Serialization.SerializationException: Type is not resolved for member ...

EVERY TIME I go into Turbo Tax, when I try to update it AND when I try to download North Carolina state software.

Re: I was able to solve it with the following that was found...

HelpMare — Tue, 01 Mar 2022 02:16:32 GMT

I just tried KenLam's fix from above and that worked without downloading the SQL. I was able to download North Carolina State software.

Re: I was able to solve it with the following that was found...

CarissaM — Tue, 01 Mar 2022 02:15:39 GMT

It would be best to contact us by phone by following the instructions here so we can look into this further @HelpMare.

Re: I was able to solve it with the following that was found...

cjk005 — Thu, 24 Mar 2022 14:35:54 GMT

Thank you for the post. I was unable to update TurboTax 2021 due to the same error. I was able to solve the problem as you noted. I used KenLam's fix from above and that worked without downloading the SQL.

Re: I was able to solve it with the following that was found...

DaraLO — Thu, 24 Mar 2022 17:00:08 GMT

@cjk005 So glad you were able to get the software downloaded. Thanks for updating us!