topic NYS REAL ID Drivers License is giving this error message "The document number's first 3 characters must be entered." in Get your taxes done using TurboTax

NYS REAL ID Drivers License is giving this error message "The document number's first 3 characters must be entered."

steve-t-haber — Thu, 05 Feb 2026 13:12:42 GMT

Number is being entered exactly as it is on the license

CatinaT1 — Thu, 05 Feb 2026 13:33:23 GMT

Check the pictures provided by NY to ensure you are using the right number. (It's not the DMV-ID number)

steve-t-haber — Thu, 05 Feb 2026 13:35:13 GMT

This is because you only need to enter the FIRST THREE CHARACTERS of the Document Number off of the ID. Instructions are not very clear on this