topic Having issues with the SD having a ghost number appear lower in the spaces. not allowing me to file as it keeps saying error. I have went back and deleted W2 in Get your taxes done using TurboTax

Having issues with the SD having a ghost number appear lower in the spaces. not allowing me to file as it keeps saying error. I have went back and deleted W2

Thuff7730 — Wed, 04 Feb 2026 00:24:18 GMT

Re: Having issues with the SD having a ghost number appear lower in the spaces. not allowing me t...

TomK2023 — Wed, 04 Feb 2026 17:13:05 GMT

Perhaps you may need to clear your cache and cookies, make sure that your W2 is indeed deleted, and then re-enter your W2 manually.

You can try clearing your cache and cookies.

Clear your cache

Your browser stores recently visited webpages as temporary files in a cache, which enables the pages to load more quickly when revisited.

However, a full or corrupted cache can cause problems in TurboTax, so sometimes you need to clear your cache (that is, remove these temporary files).

Here are the official instructions for the most popular browsers:

Google Chrome

Mozilla Firefox

Microsoft Edge

Apple's official support site doesn't appear to contain instructions for clearing the cache in Safari. Your best bet is to search the Internet for clear Safari cache or similar search terms.

Clear your Cookies

Cookies are small files that temporarily store data on your computer. We use them to personalize your experience so you see information you already entered and not items that are irrelevant or repetitive.

On rare occasions, they may make your browser think you already did something that you still need to do. To fix that, you'll need to delete (clear) the cookies from your browser.

Each browser has a slightly different method for deleting cookies. Choose the browser you're using:

Safari for iOS (mobile devices)

TurboTax FAQ: How to clear your cache.

TurboTax FAQ: How do I delete cookies?

Here's the general procedure for viewing a list of all the forms in your return and deleting unwanted forms, schedules, and worksheets in TurboTax Online:

Open or continue your return.
On Tax Home, select Start, Continue, or Pick up where you left off to enter your return.
In the left menu, select Tax Tools and then Tools.
In the pop-up window Tool Center, choose Delete a form.
Select Delete next to the form, schedule, and worksheet in the list and follow the instructions.

TurboTax FAQ: How do I view and delete forms in TurboTax Online?

Re: Having issues with the SD having a ghost number appear lower in the spaces. not allowing me t...

TomK2023 — Wed, 04 Feb 2026 17:18:02 GMT

Perhaps you may need to clear your cache and cookies, make sure that your W2 is indeed deleted, and then re-enter your W2 manually.

You can try clearing your cache and cookies.

Clear your cache

Your browser stores recently visited webpages as temporary files in a cache, which enables the pages to load more quickly when revisited.

However, a full or corrupted cache can cause problems in TurboTax, so sometimes you need to clear your cache (that is, remove these temporary files).

Here are the official instructions for the most popular browsers:

Google Chrome

Mozilla Firefox

Microsoft Edge

Apple's official support site doesn't appear to contain instructions for clearing the cache in Safari. Your best bet is to search the Internet for clear Safari cache or similar search terms.

Clear your Cookies

On rare occasions, they may make your browser think you already did something that you still need to do. To fix that, you'll need to delete (clear) the cookies from your browser.

Each browser has a slightly different method for deleting cookies. Choose the browser you're using:

Safari for iOS (mobile devices)

TurboTax FAQ: How to clear your cache.

TurboTax FAQ: How do I delete cookies?

Here's the general procedure for viewing a list of all the forms in your return and deleting unwanted forms, schedules, and worksheets in TurboTax Online:

Open or continue your return.
On Tax Home, select Start, Continue, or Pick up where you left off to enter your return.
In the left menu, select Tax Tools and then Tools.
In the pop-up window Tool Center, choose Delete a form.
Select Delete next to the form, schedule, and worksheet in the list and follow the instructions.

TurboTax FAQ: How do I view and delete forms in TurboTax Online?

Re: Having issues with the SD having a ghost number appear lower in the spaces. not allowing me t...

TomK2023 — Wed, 04 Feb 2026 17:20:41 GMT

Perhaps you may need to clear your cache and cookies, make sure that your W2 is indeed deleted, and then re-enter your W2 manually.

You can try clearing your cache and cookies.

Clear your cache

Your browser stores recently visited webpages as temporary files in a cache, which enables the pages to load more quickly when revisited.

However, a full or corrupted cache can cause problems in TurboTax, so sometimes you need to clear your cache (that is, remove these temporary files).

Here are the official instructions for the most popular browsers:

Google Chrome

Mozilla Firefox

Microsoft Edge

Apple's official support site doesn't appear to contain instructions for clearing the cache in Safari. Your best bet is to search the Internet for clear Safari cache or similar search terms.

Clear your Cookies

On rare occasions, they may make your browser think you already did something that you still need to do. To fix that, you'll need to delete (clear) the cookies from your browser.

Each browser has a slightly different method for deleting cookies. Choose the browser you're using:

Safari for iOS (mobile devices)

TurboTax FAQ: How to clear your cache.

TurboTax FAQ: How do I delete cookies?

Here's the general procedure for viewing a list of all the forms in your return and deleting unwanted forms, schedules, and worksheets in TurboTax Online:

Open or continue your return.
On Tax Home, select Start, Continue, or Pick up where you left off to enter your return.
In the left menu, select Tax Tools and then Tools.
In the pop-up window Tool Center, choose Delete a form.
Select Delete next to the form, schedule, and worksheet in the list and follow the instructions.

TurboTax FAQ: How do I view and delete forms in TurboTax Online?

Re: Having issues with the SD having a ghost number appear lower in the spaces. not allowing me t...

LeticiaF1 — Wed, 04 Feb 2026 23:25:24 GMT

To fix this in TurboTax , you can try the following:

Go out of your program and go back in.
Clear your cache and cookies.
Try a different Web Browser.

If you are using TurboTax Desktop make sure all updates have been run on your program. You can do this by clicking on "Online" in the black bar across the top of your TurboTax screen. And then select "Check for Updates".

If you have any additional questions or information regarding this please return to TurboTax Community and we would be glad to help.