topic Annoying pointer in TT Home & Business software in Get your taxes done using TurboTax

Annoying pointer in TT Home & Business software

wbthornton1 — Tue, 03 Feb 2026 22:02:37 GMT

I have an issue with the pointer when I'm operating in Turbotax. It looks like a small document is attached to the pointer - similar to what I would see if I was dragging a file from one folder to another. It's very annoying and makes clicking on a selection difficult. This issue only shows up in the active TT window and not on any other software application. It starting showing up last week after an update for TT was installed.

I'm using the 2025 version of TT Home & Business.

My computer is a MacBook Pro running MacOS 26.3 (25D5112c)

I greatly appreciate any help.

Re: Annoying pointer in TT Home & Business software

DawnC — Tue, 03 Feb 2026 22:12:12 GMT

Try to force TurboTax to release the drag state:

Click any blank area inside TurboTax (white space if possible)
Press Esc once
Click somewhere else in TurboTax

Was the cursor released? Do you use a trackpad?

To reset the window's event state:

Press Control + ↑ (Up Arrow) to open Mission Control
Click back into the TurboTax window

If the cursor returns to normal immediately, that confirms it was a stuck drag state.

Re: Annoying pointer in TT Home & Business software

wbthornton1 — Tue, 03 Feb 2026 22:26:56 GMT

Dawn,

Thank you for your response.

The cursor was not released after pressing Esc. Yes, I do use a trackpad.

I tried the Control + Up arrow. The cursor still appears to be in drag state.

Thank you,

Re: Annoying pointer in TT Home & Business software

wbthornton1 — Wed, 04 Feb 2026 22:11:34 GMT

So, I’m curious to know how this issue can be resolved. The only application that I have this issue is TurboTax.

Thank you,

Re: Annoying pointer in TT Home & Business software

wbthornton1 — Fri, 06 Feb 2026 19:50:13 GMT

Again, I’m awaiting a response. Will this be fixed n an update? The issue makes the software almost unusable - but certainly extremely frustrating.

Thank you.

Re: Annoying pointer in TT Home & Business software

DianeW777 — Mon, 09 Feb 2026 18:26:33 GMT

This may be an alternative to try to release the pointer. It seems you've already restarted, likely numerous times.

Accessibility Check: Ensure Head Pointer is not enabled in System Settings > Accessibility > Pointer Control, as this can cause the mouse to follow facial movements.

@wbthornton1

Re: Annoying pointer in TT Home & Business software

wbthornton1 — Mon, 09 Feb 2026 18:35:38 GMT

Thanks, Diane

I have checked those settings and I can confirm that "Head pointer" is not enabled.

Thanks,

Re: Annoying pointer in TT Home & Business software

VolvoGirl — Mon, 09 Feb 2026 18:41:51 GMT

Did you try just rebooting the computer?

Re: Annoying pointer in TT Home & Business software

wbthornton1 — Mon, 09 Feb 2026 18:51:23 GMT

VolvoGirl,

I have rebooted my Mac, several times. I've also restarted TT '25 several times.

I have TT '24 still installed on my Mac. I am not having the same issue there. Only TT '25.

As I was replying, I closed out and restarted TT '25, which installed an update. The issue seems to be resolved as of now.

Thank you,