topic Re: Application keeps closing in Get your taxes done using TurboTax

Application keeps closing

user17698848977 — Sat, 31 Jan 2026 18:43:00 GMT

My federal returns were rejected for 1095-a form. I went back in, certified it was not required, then when I hit transmit again the application keeps closing out and reopening and does not let me re-transmit. has this happened to anyone else?

Re: Application keeps closing

LeticiaF1 — Sun, 01 Feb 2026 02:26:55 GMT

If you are sure that no one on the return was on an ACA Marketplace plan, you can follow the steps below to certify that you did not receive a 1095-A:

1. Select Federal from the left menu, then Deductions & Credits.

2. Navigate to Medical and select Show More.

3. Select Start or Revisit next to Affordable Care Act (Form 1095-A).

4. You'll be asked if you received a 1095-A. Select No.

5. Select the statement indicating you did not receive a 1095-A. By selecting this certification, you will be able to e-file your return and meet the requirements of reject code F8962-070.

6. Select File from the left menu and continue through the process to resubmit your return.

If you already followed the steps above and you continue having issues, sometimes you need to clear your cache (that is, remove these temporary files) because a full or corrupted cache can cause problems in TurboTax. You can try these steps if you are using the online version:

Clearing your Cache and Cookies
Using a different browser
Opening an Incognito Window

Please reach out again if your problem persists.

Re: Application keeps closing

user17698848977 — Sun, 01 Feb 2026 18:52:47 GMT

Thank you. I did exactly all that. I even removed uninstalled the application and reinstalled it and did the taxes over again, and it does the same thing.

I’m wondering if it’s a bug with the 2025 TurboTax that needs to be updated? I guess I’ll have to reach out to TurboTax, but I’m afraid cause they never answer. Thanks.

Re: Application keeps closing

JohnB5677 — Mon, 02 Feb 2026 13:30:44 GMT

The 1095-A is tricky to clear out, but there is a way,

To clear a 1095-A in TurboTax, you can follow these steps

Select Tax Tools
On the drop-down select Tools
There will be 2 green boxes
Select Topics Search
Type 1095-A
The question will come up Did you receive Form 1095-A for your health insurance plan?
Answer Yes
Continue to the form
Delete it using the trash can
Repeat the process
When you get to Did you receive Form 1095-A for your health insurance plan?
Answer No

Re: Application keeps closing

JJACKSONLEIA — Thu, 05 Feb 2026 21:59:43 GMT

Mine is having the same issue. I have reinstalled turbotax and did both of the steps provided. The program is still closing after clicking on transmit returns now.

Re: Application keeps closing

LaShaunA3 — Thu, 05 Feb 2026 22:09:27 GMT

Can you clarify if you are also filing a state tax return? And if so, which state? There have been reports of similar transmission issues with related to certain states.

Re: Application keeps closing

user17704118371 — Fri, 06 Feb 2026 21:05:09 GMT

Has anyone found a fix for this?

Re: Application keeps closing

YIL5994 — Sat, 07 Feb 2026 02:35:55 GMT

Do you guys have medical expenses on your return? And if so are there premium expenses listed?

Re: Application keeps closing

user17704118371 — Sat, 07 Feb 2026 04:36:46 GMT

Mo is the state I’m trying to file

but this seems to be a turbo tax issue

Re: Application keeps closing

anachacon — Sun, 08 Feb 2026 00:47:19 GMT

Yes, it included a CA state tax return.

Re: Application keeps closing

anachacon — Sun, 08 Feb 2026 00:48:44 GMT

No, what I ended up doing was using the online web version of turbo tax and had to almost re-do the whole thing, It was rejected as expected, then when I went to fix it, I followed all the steps above and it worked. It didnt crash because it was not the APP. I have not had time to contact turbox directly but somoene should. I wonder if they monitor these queues?

Re: Application keeps closing

anachacon — Sun, 08 Feb 2026 00:49:10 GMT

No, the 1095-A was not even required.

Re: Application keeps closing

YIL5994 — Sun, 08 Feb 2026 00:55:04 GMT

I was on the phone with them, the first time the call dropped after an hour with a rep trying. Then another time over 1 hour and a half with a rep and his supervisor and no luck! I am considering sending it via paper and mail. Was a mess for all this money i paid for the program home and business.

Re: Application keeps closing

CatinaT1 — Tue, 10 Feb 2026 15:49:53 GMT

Have you gone to healthcare.gov and checked to see if they have a 1095-A for you or any of your dependents?

Re: Application keeps closing

YIL5994 — Tue, 10 Feb 2026 17:37:45 GMT

Yes, I called the marketplace and they confirmed we had nothing. We did not have any marketplace insurance in 2025. But Intuit did a recent update which may have resolved the issue. so to whomever is having this same problem, make sure you have the lates update done to your turbotax and that should allow you now to resubmit your taxes. Fixed it for me.