topic Re: Cannot add return for different person in Get your taxes done using TurboTax

Cannot add return for different person

sillydog — Sat, 31 Jan 2026 23:46:19 GMT

Hi. I am trying to prepare returns for myself and my daughter. I understand that you cannot file two returns on one account and that I need to create a new user ID for the second filing.

However, I cannot figure out how to do this: if I try to create a new account, once I enter my email address, it says there is an account already registered to that address (which of course there is). How can I create a second user ID with the same email address?

Re: Cannot add return for different person

DoninGA — Sat, 31 Jan 2026 23:50:32 GMT

The same email address can be used with up to 5 TurboTax online accounts.

To create a new account with a new User ID, click on Sign up at the following website - https://turbotax.intuit.com/personal-taxes/online/file-your-own-taxes/

Re: Cannot add return for different person

sillydog — Sat, 31 Jan 2026 23:55:31 GMT

This does not work. As soon as I click "Sign Up" it takes me to a screen to enter my email address. When I enter my address, it indicates that this email has already been used (which of course it has, since I am using that for another account).

How do I create a new user ID using the same email address?

Re: Cannot add return for different person

DoninGA — Sun, 01 Feb 2026 00:05:00 GMT

@sillydog You may already have more accounts. See this TurboTax support FAQ for how to view your TurboTax accounts - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/many-intuit-accounts-turbotax/L9aVfKS1Z_US_en_US?uid=ll5g6zcx

Re: Cannot add return for different person

sillydog — Sun, 01 Feb 2026 01:36:27 GMT

Sorry, no luck. This is pretty frustrating.

Regarding the instructions referred to in the last post:

First, sign out of your account (otherwise, you'll be thrown into a loop in step 2).
Go to our Let's get you signed in page.
Enter your email address, phone number, or user ID.
We'll send a code to either your email address or your phone. Enter the code we've sent you.
We'll show you a list of your accounts. Select the one you want to sign in to.

Once I pass step 4, I get right into my main dashboard. There is no list of accounts. When I access my account info, I see only one user ID, which is the same as my email address. There is no clear way to add another user ID using the same email address.