topic Form 8962 in Get your taxes done using TurboTax

Form 8962

anaortigoza — Thu, 29 Jan 2026 21:21:16 GMT

Form 8962: Your calculations could not be completed. Reference code: 6-399-259. The error Im getting. And I don’t have a 1095-A. I click on I don’t have it and still is showing the error, I also talked with an agent and she couldn’t figure it out, told me she’ll call in an hour and never happened.

Re: Form 8962

DawnC — Thu, 29 Jan 2026 21:25:43 GMT

Use the Delete A Form tool to remove any and all instances of Form 1095-A and Form 8962 in your return.

How to delete forms in TurboTax Online

How to delete forms in TurboTax Desktop

Re: Form 8962

DoninGA — Thu, 29 Jan 2026 21:26:56 GMT

See if your return shows a Form 8962 and Form 1095-A as being included with the return. If so, delete those forms.

When using the online editions -

Click on Tax Tools on the left side of the online program screen

Click on Toos

Click on Delete a form

When using the desktop editions, click on Forms

When in forms mode see if the 8962 and 1095-A are listed on the left side of the page. If they are click on each one to open and then click on Delete Form at the bottom of the form.

Re: Form 8962

anaortigoza — Thu, 29 Jan 2026 21:48:57 GMT

I don’t have the 8962 form or 1095-A to delete. We already check twice

Re: Form 8962

CatinaT1 — Thu, 05 Feb 2026 14:02:47 GMT

Sounds like something got stuck. You can try these things:

Log Out Completely: Before doing anything else, click Sign Out in the TurboTax menu.
Clear Cache and Cookies: This removes old, "corrupted" data that might be confusing the website.
Use an Incognito (Private) Window: This is the most effective "quick fix" because it launches the browser without any saved history or extensions (like AdBlockers) that often interfere with tax forms.
Check Pop-up Blockers: TurboTax often opens forms (like the 1099 PDF) or payment windows in a separate pop-up. Look at the right side of your address bar for a small icon with a "red X"—click it and select "Always allow pop-ups from Intuit."
Restart the Browser: Close all open windows of your browser entirely and then reopen it.

Most TurboTax errors happen because the browser is trying to use an old "session" from a previous visit. By clearing the cache or using Incognito mode, you force the browser to establish a brand-new, secure connection with the Intuit servers.