topic How do I get an activation code? in Get your taxes done using TurboTax

How do I get an activation code?

Rocket J Squirrel — Tue, 27 Jan 2026 21:44:32 GMT

I installed TT Desktop 2025 by going through a Fidelity Investments link. To my surprise, TT downloaded without asking me for money. But now it's asking for an activation code and I can't find it anywhere. Help?

Re: How do I get an activation code?

VolvoGirl — Tue, 27 Jan 2026 21:51:08 GMT

Did you use these steps?

You have to get the Fidelity discount by starting on this page. If you are not already logged into Fidelity it will give you a log in box.
https://www.fidelity.com/accounts-trade/turbotax-discount

That will give you the page for Online Turbo Tax.
To get the Desktop program…..
Click the green Start filing with TurboTax and save 25% button (or whatever percent you get)
It brings up the Fidelity Save 25% Get Started page
Leave that page and tab open
Then in another browser tab go to the Turbo Tax Desktop page here
https://turbotax.intuit.com/personal-taxes/cd-download

It worked for this user. I just posted on this one and asked how he got it activated.

https://ttlc.intuit.com/community/after-you-file/discussion/is-this-2025-online-premier-version-the-worst-product-ever-produced-by-intuit-since-the-80-s-no-way/00/3722684

Re: How do I get an activation code?

VolvoGirl — Tue, 27 Jan 2026 21:53:51 GMT

Oh you don’t need to pay before you download the program. You have to pay to buy a License Code. So I think maybe you didn’t download it the right way to get there Fidelity discount.

Re: How do I get an activation code?

Rocket J Squirrel — Tue, 27 Jan 2026 22:15:25 GMT

Yes, I followed those steps.

Re: How do I get an activation code?

Rocket J Squirrel — Thu, 12 Feb 2026 18:45:33 GMT

This has gotten difficult. I cannot get an activation code. When I attempt to contact TT Support online, it sends me through a loop of links that lead nowhere. When I try to phone Support, it asks for a support code I do not have.

So I still need help. Please?

Re: How do I get an activation code?

Rocket J Squirrel — Thu, 12 Feb 2026 19:58:46 GMT

And now it's asking for "license code", not "activation code". I just can't get past this.

Could someone from TT staff please help me?

Re: How do I get an activation code?

JohnB5677 — Tue, 17 Feb 2026 13:44:17 GMT

Please follow these steps and contact customer service.

topic How do I get an activation code? in Get your taxes done using TurboTax

How do I get an activation code?

Re: How do I get an activation code?

Re: How do I get an activation code?

Re: How do I get an activation code?

Re: How do I get an activation code?

Re: How do I get an activation code?

Re: How do I get an activation code?

What's the TurboTax phone number?