topic Fees in Get your taxes done using TurboTax

Fees

user17692888527 — Sat, 24 Jan 2026 21:10:54 GMT

I always file for free. I declined upgrade several times and was charged &163. I want it back 🔙. I live on SSI. I am a senior citizen.

Re: Fees

xmasbaby0 — Sat, 24 Jan 2026 21:12:59 GMT

No one in the user forum can resolve a billing issue. If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help. Do not use the word “refund.”

https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/contact-turbotax/L2y9ZKpQB_US_en_US?uid=m5s9l2vh

Re: Fees

xmasbaby0 — Sat, 24 Jan 2026 21:16:46 GMT

Do you mean your only income is Social Security? Social Security benefits and "SSI" are not the same thing. We need clarity when you are entering information about a tax return.

WHAT IS THE DIFFERENCE BETWEEN SOCIAL SECURITY BENEFITS AND SSI?

https://www.ssa.gov/ssi/text-over-ussi.htm

If Social Security benefits were your only income you are not even required to file a tax return unless you had tax withheld from it, or if you have a 1095A for marketplace health insurance.

Or did you have other income in addition to the SS? Entering certain other income or information into the program may have triggered an upgrade to a paid version of the software.

Re: Fees

user17692888527 — Mon, 26 Jan 2026 22:49:14 GMT

Yes

Re: Fees

xmasbaby0 — Mon, 26 Jan 2026 23:21:46 GMT

Sorry---which question is the response "yes" to?