https://ttlc.intuit.com/community/taxes/discussion/re-switch-to-online/01/3733645#M1384367 <P>You can contact support speak with someone from <STRONG>BILLING</STRONG> (don't ask about refunds - you will get sent to a tax refund help line). &nbsp;&nbsp;</P><P>&nbsp;</P><P><A href="https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US" target="_blank">How to Contact Phone Support for TurboTax</A> - Click on that link to speak to someone.&nbsp;&nbsp;</P><P><BR />&nbsp;</P> Fri, 23 Jan 2026 20:52:38 GMT DawnC 2026-01-23T20:52:38Z https://ttlc.intuit.com/community/taxes/discussion/switch-to-online/01/3733519#M1384312 <P>I signed up for a download for 2025. I got the message that it is available, but I do not have a computer with a supported operating system. I use a Chromebook. I would like to use the online version but can I get a credit for the amount paid for the download (not downloaded)</P> Fri, 23 Jan 2026 19:51:41 GMT https://ttlc.intuit.com/community/taxes/discussion/switch-to-online/01/3733519#M1384312 Enzino1 2026-01-23T19:51:41Z https://ttlc.intuit.com/community/taxes/discussion/re-switch-to-online/01/3733645#M1384367 <P>You can contact support speak with someone from <STRONG>BILLING</STRONG> (don't ask about refunds - you will get sent to a tax refund help line). &nbsp;&nbsp;</P><P>&nbsp;</P><P><A href="https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US" target="_blank">How to Contact Phone Support for TurboTax</A> - Click on that link to speak to someone.&nbsp;&nbsp;</P><P><BR />&nbsp;</P> Fri, 23 Jan 2026 20:52:38 GMT https://ttlc.intuit.com/community/taxes/discussion/re-switch-to-online/01/3733645#M1384367 DawnC 2026-01-23T20:52:38Z