topic Why is taxes getting rejected with code IND-996 in Get your taxes done using TurboTax

Why is taxes getting rejected with code IND-996

davistinaa6507 — Mon, 03 Jun 2019 19:34:36 GMT

IND-996: The Dependent/Qualifying Person Identity Protect...

Critter — Mon, 03 Jun 2019 19:34:37 GMT

IND-996: The Dependent/Qualifying Person Identity Protection Personal Identification Number (IP PIN) provided on the return is not valid.

If a dependent or qualifying person listed on your return has ever received an IP PIN, a CP01A notice, or opted into the IRS's IP PIN pilot program, that person's special 6-digit IP PIN needs to be on the return to validate their identity for e-filing.

Solution

First, start by finding your dependent or qualifying person's 6-digit IP PIN. Here's how:

Look on the CP01A letter they received in December or January for their 2017 taxes. IP PINs from prior tax years won't work.
If they lost or never got a CP01A letter, retrieve their IP PIN online at the IRS's Get an IP PIN site.
If unable to retrieve their IP PIN online, you can have it reissued (allow up to 21 days). More info

Then, follow these instructions (Mobile app users: Sign in at TurboTax.com in your mobile browser or another internet-enabled device):

Sign in to TurboTax if you haven't already signed in.
- Click or tap any orange "Fix" buttons you see before proceeding to the next step.
At the Welcome back to TurboTax message, click or tap Fix It Now.
Follow the onscreen instructions to enter your dependent or qualifying person's 2017 IP PIN and re-file your return.

Related Information:

Re: IND-996: The Dependent/Qualifying Person Identity Protect...

azwinos — Fri, 25 Feb 2022 21:19:11 GMT

I literally copied/pasted from the PIN retrieval site. My tax returns keeps being rejected!

Re: IND-996: The Dependent/Qualifying Person Identity Protect...

HeatherPLO — Mon, 28 Feb 2022 16:12:07 GMT

@azwinos

Please follow the instructions in the Help Article here for further assistance with this Rejection code.

Re: IND-996: The Dependent/Qualifying Person Identity Protect...

azwinos — Mon, 28 Feb 2022 16:46:15 GMT

I've obviously already tried this...4 times. It says my 2022 IPPIN isn't valid, yet I literally copied/pasted with a witness to ensure accuracy. THEN, I contacted your online chat support who told me to print it out and mail it in even though I've paid TurboTax to eFile.

Re: IND-996: The Dependent/Qualifying Person Identity Protect...

SweetieJean — Mon, 28 Feb 2022 16:50:01 GMT

Do not copy/paste the IPPIN. Type it in from scratch, and don't add a space at the end.

And there is no charge to efile a Federal tax return. The fee is for the use of the software to prepare the return, and is the same regardless of how you file.

Re: IND-996: The Dependent/Qualifying Person Identity Protect...

grknapp — Wed, 23 Mar 2022 03:08:25 GMT

I have submitted my return 4 times and it keeps getting rejected. I have tripled checked my IP Pin number multiple times and I added an IP Pin number for my wife. Is there a number we can call to try to get this resolved?

Re: IND-996: The Dependent/Qualifying Person Identity Protect...

ChondelLO — Wed, 23 Mar 2022 15:15:19 GMT

@grknapp To help get you connected to the right person for assistance, Please visit the link below for Customer Support.

How do I contact TurboTax?

Re: IND-996: The Dependent/Qualifying Person Identity Protect...

azwinos — Wed, 23 Mar 2022 16:20:56 GMT

I've already "chatted" with Customer Service. They said to print it out and mail it in...which is not what I paid for!

Re: IND-996: The Dependent/Qualifying Person Identity Protect...

azwinos — Wed, 23 Mar 2022 16:21:58 GMT

It printed on the tax return printout. Why would it be rejected?

Re: IND-996: The Dependent/Qualifying Person Identity Protect...

MarilynG1 — Wed, 23 Mar 2022 19:22:13 GMT

If you're using TurboTax Online, open the program, delete the IP PIN, close the program, clear your Cache and Cookies, re-open TurboTax, and manually type in your IP PIN and Efile.

Since we can't see your return in this forum, if this doesn't resolve your issue, you may need to contact the IRS.

Re: IND-996: The Dependent/Qualifying Person Identity Protect...

petandjwt — Wed, 30 Mar 2022 15:53:47 GMT

The same thing is happening to me. Every time I call the call volume is too high.

Re: IND-996: The Dependent/Qualifying Person Identity Protect...

petandjwt — Wed, 30 Mar 2022 15:55:52 GMT

This does not work.

Re: IND-996: The Dependent/Qualifying Person Identity Protect...

MichelleLO — Wed, 30 Mar 2022 20:09:47 GMT

Can you please clarify your issue, what steps aren't working for you?

@petandjwt

Re: Why is taxes getting rejected with code IND-996

Gestrella103109 — Tue, 05 Apr 2022 20:15:20 GMT

By any chance, did you get the rejection pin resolved. I've been trying for a week now to figure out why mine keeps saying rejected too. It seems there are quite a few people with the same problem.

Re: Why is taxes getting rejected with code IND-996

ChondelLO — Tue, 05 Apr 2022 21:36:31 GMT

For information on how to correct rejection code IND-996, please visit the Help Article below.

How do I fix rejection code IND-996?

Re: Why is taxes getting rejected with code IND-996

AtWitsEnd — Sat, 09 Apr 2022 00:27:13 GMT

I got the same message despite having never received any IP PIN from the IRS. TurboTax agent did the same google research I did and had nothing valuable to share. IRS ended my phone call: "too much volume." My wife and I suffered through getting IP PINs issued from the IRS and I refiled. Same code. Super frustrating. TurboTax simplies repoints me to the same "help" material over and over.

Re: Why is taxes getting rejected with code IND-996

AtWitsEnd — Sat, 09 Apr 2022 13:33:20 GMT

In case its useful for others. It turned out that one of my college age daughters (currently overseas) had been issued an IP PIN. I was able to get that from her. What's so frustrating is that the error message gives you no indication which individual might have been issued a PIN so its trial and error.

Re: Why is taxes getting rejected with code IND-996

Thecats0home — Tue, 12 Apr 2022 22:58:35 GMT

I am having the same issues as you! TT on line chat 4 times- given useless articles, and then useless IRS number to call- only to be told they aren’t dealing with it. I ended up signing up for pin for myself through IRS which now I’m going to have to use a different one every year from now on. But, now I’m basically stuck setting up Irs accounts for my dependents (have to have each account verified) and then they too will be stuck using Different pins each year when filing! I don’t want to do this to them.
we’ve never had an identity theft issue with any of us. What a disaster

Re: Why is taxes getting rejected with code IND-996

Thecats0home — Tue, 12 Apr 2022 23:10:03 GMT

This may be our issue! You may just be the hero I needed! My daughter (college) was overseas- how did you get her Pin??