topic Unauthorized access attempts in Get your taxes done using TurboTax

Unauthorized access attempts

ladah240 — Thu, 15 Jan 2026 11:16:21 GMT

I’m getting unauthorized access attempts via phone call and text day and night. What will you do to protect my information? If you cannot guarantee just a simple profile protection I definitely will not use your service to file my taxes.

Re: Unauthorized access attempts

Opus 17 — Thu, 15 Jan 2026 13:33:43 GMT

It sounds like someone else has put in a typo in their personal information an accidentally typed in your email address or phone number. Or, your password was compromised. Intuit has not announced any breaches (they are required by law) so it may be that if you use the same password on more than one web site, some other site may have been compromised.

Start by changing your password.

If you still get access requests from 2-factor, you can try calling customer support and asking specifically for the security team.

https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/contact-turbotax/L2y9ZKpQB_US_en_US

Re: Unauthorized access attempts

Marler — Mon, 23 Feb 2026 15:28:55 GMT

It was not me trying to file my taxes yesterday

Re: Unauthorized access attempts

MonikaK1 — Mon, 23 Feb 2026 19:21:00 GMT

If someone has created or accessed an Intuit account using your identity without your consent, please see this help article for steps to take including contacting Intuit.

If you believe you have been a victim of tax-related identity theft, you should also:

Most importantly, follow the IRS procedures for reporting a fraudulent return.
Monitor your credit reports through TransUnion, Equifax, and Experian for any suspicious activity.
File a police report with your local law enforcement agency.
File a complaint with the Federal Trade Commission (FTC) at Identitytheft.gov or the FTC Identity Theft Hotline at 1-877-438-4338 or TTY 1-866-653-4261.

@Marler